General feedback. The final section of the BEA Survey of Opinions of the Community Development Financial Institutions Fund Bank Enterprise Award Program Applicants included four open-ended response items. The first two questions asked for respondent feedback regarding the greatest impact of the BEA Program on their institutions (Question 1) and on residents and businesses in distressed communities (Question 2). Question three requested comments on the impact of not receiving a future BEA Program award, and Question four requested suggestions for improvements to the BEA Program. The responses were coded into thematic categories. In addition to interpretation of the comments based on the thematic categories, the responses were also compared to the comments made during the triangulation interviews. The following explains how the comments were analyzed, including the thematic codes, and presents the thematic analysis. Qualitative Analysis There were 213 unique responses to the open-ended questions in the survey. Thematic codes were developed for the responses based on 1) the respondents’ comments and 2) the codes developed for the triangulation interviews, to allow for comparison between the triangulation interview and online survey comments. As anticipated, the primary themes found in the comments were, in large part, consistent with the ones developed based on the responses for the triangulation interviews. Where needed, sub-categories also were developed to represent the diversity of responses in each category. The codes used to analyze the online survey data were: · Positive Comments · Activity—Comments on different types of activities for which the bank utilizes BEA funds, such as affordable housing, financial education, and others. The sub-codes for this category were: o Activity: Affordable Housing—This code indicates the bank sees the BEA Program award as a method for financing affordable housing. o Activity: Mortgage Loans—The BEA Program awards are used to provide home mortgages. o Activity: Education-Financial—The BEA Program allows the bank to provide financial education. o Activity: Consumer lending—The BEA Program award supports consumer lending. o Activity: Technical assistance—The BEA Program award finances technical assistance. o Activity: Development—The BEA Program supports community development. · Motive, which were comments indicating the reasoning behind responses to the survey questions were based on the following sub-codes: o Motive: Mission—Comments ind...
General feedback. The participants were asked their opinion on how well PATHS supported each of the tasks listed in the chart below. Figure 54 Task support, Prototype Trials Overall, most of the participants indicated that PATHS supported Finding items related to a topic and Exploring what content is available in a collection either ‘Very well’ or ‘Quite well’ (with one and two ratings of ‘Not very well’ respectively). The same applied to the task of Creating resources from cultural heritage collections. Serendipity/discovering new things and Developing ideas were also well rated (80% ‘Very well’, ‘Quite well’ or ‘Neutral’). There were very wide ranges of opinion regarding Using content created by others and Sharing content with Others. Overall, there were slightly more positive ratings than negative ones. The tasks that PATHS supported the least well were Fact-finding (mixed ratings here- half ‘Very/quite well’ and half ‘Not very well/at all’) and Communicating with other users where half the particpants rated this ‘Neutral’ with four negative ratings. Users were asked: Which tasks would you be most likely to use PATHS for? [select THREE CHOICES ONLY, numbered 1-3, where 1 is most likely]. Figure 55 Most likely tasks, Prototype Trials Nearly everyone (80%) chose ‘Exploring what content is available in the collection’ as one of their three tasks. Forty percent of people had this as their 1st choice, one as their 2nd choice and one as their 3rd. The next most popular task appears to be ‘Finding items related to a topic’ with 60% of people selecting this as one of their three tasks. This was closely followed by ‘Creating resources from cultural heritage collections’. ‘Serendipity/discovering new things’ was a 1st choice for 20% of people, and a 2nd and 3rd choice for two more. The slightly surprising result is that 40% of people chose ‘Fact-finding’ as a 2nd choice – of the 50% of people who gave this a positive rating as an activity that PATHS supported, the majority obviously think that PATHS is good for fact finding. Twenty percent of people chose ‘Developing ideas’ as a 2nd and 3rd choice and one as a 3rd choice ‘Sharing content with others’ whilst no-one chose ‘Using content created by others’ or ‘Communicating with other users’ as any of their preferred top three tasks. In all, PATHS is viewed an application that is best for searching, exploring and creating resources by individuals.
