Common use of Grievance Procedure Complaint Stage Clause in Contracts

Grievance Procedure Complaint Stage. If an Employee or the Union has a complaint that they wish to resolve through an informal process they shall advise their Manager or other appropriate workplace Department Head of the nature of the complaint within five (5) working days of when the incident giving rise to the complaint would reasonably have been known to the employee. The Employee has the right to be accompanied by a Union representative and the Manager may be accompanied by a person of their choice at any meeting arranged within five (5) working days of the Manager being notified to discuss the complaint. Any meetings arranged shall be informal in nature, and their purpose shall be to make the parties aware of the complaint and to give both parties the opportunity to resolve the issue(s). The Manager and or designate shall inform the Employee and the Union in writing of their decision within five (5) working days after the final meeting where the complaint was discussed. Failing any settlement, it may be taken up as a grievance. Step 1 The employee shall, with the consent of the Zone Representative or the Grievance Committee, file a written grievance with their immediate supervisor and Human Resources within seven (7) working days after the response received from the complaint stage above or when the incident giving rise to the complaint would reasonably have been known to the employee. If the immediate supervisor is in the bargaining unit, the grievance shall be made to the manager, or if the manager of the supervisor is the head of the department, step 1 shall be omitted and the grievance shall proceed directly to the head of the department at step 2. The grievor and a Union representative shall meet with the supervisor within seven (7) working days to discuss the grievance and seek a settlement. The supervisor/manager may arrange for an Employer representative to be present at the meeting. If the grievance is not resolved, the supervisor shall provide a written response to the grievor and the Grievance Committee within three (3) working days of that meeting, with a copy to the Assistant Vice-President, Human Resources. Step 2 If the written reply of the supervisor is not satisfactory to the grievor, or if no response has been received within the time limit, then, with the consent of the Grievance Committee, the grievor shall submit the grievance to the head of the department and Human Resources within ten (10) working days of the receipt of that reply. If the department head is in fact the supervisor, Step 2 shall be omitted and the appeal made directly to the Assistant Vice-President, Human Resources at Step 3. The grievor, the department head, and a representative of the Union, shall meet within ten

Grievance Procedure Complaint Stage. If an Employee or the Union has a complaint that they wish to resolve through an informal process they shall advise their Manager or other appropriate workplace Department Head of the nature of the complaint within five (5) working days of when the incident giving rise to the complaint would reasonably have been known to the employee. The Employee has the right to be accompanied by a Union representative and the Manager may be accompanied by a person of their choice at any meeting arranged within five (5) working days of the Manager being notified to discuss the complaint. Any meetings arranged shall be informal in nature, and their purpose shall be to make the parties aware of the complaint and to give both parties the opportunity to resolve the issue(s). The Manager and or designate shall inform the Employee and the Union in writing of their decision within five (5) working days after the final meeting where the complaint was discussed. Failing any settlement, it may be taken up as a grievance. Step 1 The employee shall, with the consent of the Zone Representative or the Grievance Committee, file a written grievance with their immediate supervisor and Human Resources within seven (7) working days after the response received from the complaint stage above or when the incident giving rise to the complaint would reasonably have been known to the employee. If the immediate supervisor is in the bargaining unit, the grievance shall be made to the manager, or if the manager of the supervisor is the head of the department, step 1 shall be omitted and the grievance shall proceed directly to the head of the department at step 2. The grievor and a Union representative shall meet with the supervisor within seven (7) working days to discuss the grievance and seek a settlement. The supervisor/manager may arrange for an Employer representative to be present at the meeting. If the grievance is not resolved, the supervisor shall provide a written response to the grievor and the Grievance Committee within three (3) working days of that meeting, with a copy to the Assistant Associate Vice-President, Human Resources. Step 2 If the written reply of the supervisor is not satisfactory to the grievor, or if no response has been received within the time limit, then, with the consent of the Grievance Committee, the grievor shall submit the grievance to the head of the department and Human Resources within ten (10) working days of the receipt of that reply. If the department head is in fact the supervisor, Step 2 shall be omitted and the appeal made directly to the Assistant Associate Vice-President, Human Resources at Step 3. The grievor, the department head, and a representative of the Union, shall meet within ten

Grievance Procedure Complaint Stage. If an Employee or It is the Union has a complaint that they wish to resolve through an informal process they shall advise their Manager or other appropriate workplace Department Head mutual desire of the nature parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his Supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his Supervisor within fourteen (14), calendar days after the circumstances giving rise to it have occurred. The employee may be accompanied by the employee’s xxxxxxx. The Supervisor shall reply to the employee within five (5) working days of when the incident giving rise to the complaint would reasonably have been known to the employeedays. The Employee has the right to Failing settlement, it shall be accompanied by then taken up as a Union representative and the Manager may be accompanied by a person of their choice at any meeting arranged written grievance within five (5) working calendar days after the Supervisor’s decision is given in the following manner and sequence: The employee may submit a written grievance signed by the employee to the Operations Manager. The grievance shall identify the nature of the Manager being notified to discuss grievance, the complaint. Any meetings arranged shall be informal in nature, remedy sought and their purpose shall be to make the parties aware provisions of the complaint and Agreement, which are alleged to give both parties the opportunity to resolve the issue(s)be violated. The Operations Manager and or designate shall inform the Employee and the Union respond in writing of their decision within five (5) working calendar days after receipt of the final meeting where the complaint was discussedwritten grievance. Failing any settlementsettlement under Step No. 1, it then the employee may be taken up as a grievance. Step 1 The employee shallsubmit the grievance in writing to the Chief Administrative Officer (CAO), with the consent or designate, within five (5) calendar days after receipt of the Zone Representative Operations Manager’s response at Step No. 1. A meeting will then be held within five (5) calendar days between the Chief Administrative Officer or his designate and the Grievance Committeegriever’s Union Xxxxxxx, file a written grievance with their immediate supervisor and Human Resources within seven (7) working days after the response received from the complaint stage above or when the incident giving rise to the complaint would reasonably have been known to the employee. If the immediate supervisor unless such time frame is in the bargaining unit, the grievance shall be made to the manager, or if the manager extended by agreement of the supervisor parties. It is the head understood and agreed that a representative of the department, step 1 shall be omitted Canadian Union of Public Employees and the grievance shall proceed directly to the head of the department at step 2. The grievor and a Union representative shall meet with the supervisor within seven (7) working days to discuss the grievance and seek a settlement. The supervisor/manager griever may arrange for an Employer representative to be present at the meeting. It is further understood that the Chief Administrative Officer or his designate may have such counsel and assistance as he may desire at such meeting. The decision of the Chief Administrative Officer or his designate shall be delivered in writing within five (5) calendar days following the date of such meeting. Failing settlement under the foregoing procedure of any grievance between the parties arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, such grievance may be submitted to arbitration as hereinafter provided. If no written request for arbitration is received within twenty (20) calendar days after the decision under Step No. 2 is given, the grievance is not resolved, the supervisor shall provide a written response to the grievor and the Grievance Committee within three (3) working days of that meeting, with a copy to the Assistant Vice-President, Human Resources. Step 2 If the written reply of the supervisor is not satisfactory to the grievor, or if no response has been received within the time limit, then, with the consent of the Grievance Committee, the grievor shall submit the grievance to the head of the department and Human Resources within ten (10) working days of the receipt of that reply. If the department head is in fact the supervisor, Step 2 shall be omitted and the appeal made directly deemed to the Assistant Vice-President, Human Resources at Step 3. The grievor, the department head, and a representative of the Union, shall meet within tenhave been abandoned.

Grievance Procedure Complaint Stage. If an Employee or It is the Union has a complaint that they wish to resolve through an informal process they shall advise their Manager or other appropriate workplace Department Head mutual desire of the nature parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until he has first given his Supervisor the opportunity of adjusting his complaint. Such complaint shall be discussed with his Supervisor within fourteen (14), calendar days after the circumstances giving rise to it have occurred. The employee may be accompanied by the employee’s xxxxxxx. The Supervisor shall reply to the employee within five (5) working days of when the incident giving rise to the complaint would reasonably have been known to the employeedays. The Employee has the right to Failing settlement, it shall be accompanied by then taken up as a Union representative and the Manager may be accompanied by a person of their choice at any meeting arranged written grievance within five (5) working calendar days after the Supervisor’s decision is given in the following manner and sequence: The employee may submit a written grievance signed by the employee to the Operations Manager. The grievance shall identify the nature of the Manager being notified to discuss grievance, the complaint. Any meetings arranged shall be informal in nature, remedy sought and their purpose shall be to make the parties aware provisions of the complaint and Agreement, which are alleged to give both parties the opportunity to resolve the issue(s)be violated. The Operations Manager and or designate shall inform the Employee and the Union respond in writing of their decision within five (5) working calendar days after receipt of the final meeting where the complaint was discussedwritten grievance. Failing any settlementsettlement under Step No. 1, it then the employee may be taken up as a grievance. Step 1 The employee shallsubmit the grievance in writing to the Chief Administrative Officer (CAO), with the consent or designate, within five (5) calendar days after receipt of the Zone Representative Operations Manager’s response at Step No. 1. A meeting will then be held within five (5) calendar days between the Chief Administrative Officer or his designate and the Grievance Committeegriever’s Union Xxxxxxx, file a written grievance with their immediate supervisor and Human Resources within seven (7) working days after the response received from the complaint stage above or when the incident giving rise to the complaint would reasonably have been known to the employee. If the immediate supervisor unless such time frame is in the bargaining unit, the grievance shall be made to the manager, or if the manager extended by agreement of the supervisor parties. It is the head understood and agreed that a representative of the department, step 1 shall be omitted Canadian Union of Public Employees and the grievance shall proceed directly to the head of the department at step 2. The grievor and a Union representative shall meet with the supervisor within seven (7) working days to discuss the grievance and seek a settlement. The supervisor/manager griever may arrange for an Employer representative to be present at the meeting. If It is further understood that the grievance is not resolved, the supervisor shall provide a written response to the grievor Chief Administrative Officer or his designate may have such counsel and the Grievance Committee within three (3) working days of that assistance as he may desire at such meeting, with a copy to the Assistant Vice-President, Human Resources. Step 2 If the written reply . The decision of the supervisor Chief Administrative Officer or his designate shall be delivered in writing within five (5) calendar days following the date of such meeting. Failing settlement under the foregoing procedure of any grievance between the parties arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is not satisfactory arbitrable, such grievance may be submitted to the grievor, or if arbitration as hereinafter provided. If no response has been written request for arbitration is received within the time limit, then, with the consent of the Grievance Committee, the grievor shall submit the grievance to the head of the department and Human Resources within ten (10) working days of the receipt of that reply. If the department head is in fact the supervisor, Step 2 shall be omitted and the appeal made directly to the Assistant Vice-President, Human Resources at Step 3. The grievor, the department head, and a representative of the Union, shall meet within tentwenty

Grievance Procedure Complaint Stage. If an Employee or It is the Union has a complaint that they wish to resolve through an informal process they shall advise their Manager or other appropriate workplace Department Head mutual desire of the nature parties hereto that complaints of employees shall be addressed as quickly as possible, and it is understood that an employee has no grievance until he has first given his supervisor/manager an opportunity of addressing his complaint. Such complaint shall be discussed with his supervisor/manager within fourteen (14), working days after the complaint circumstances giving rise to it have occurred. The employee may be accompanied by the employee’s xxxxxxx. The supervisory/ management employee shall reply to the employee within five (5) working days of when the incident giving rise to the complaint would reasonably have been known to the employeedays. The Employee has the right to be accompanied by a Union representative and the Manager may be accompanied by a person of their choice at any meeting arranged within five (5) working days of the Manager being notified to discuss the complaint. Any meetings arranged Failing settlement, it shall be informal in nature, and their purpose shall be to make the parties aware of the complaint and to give both parties the opportunity to resolve the issue(s). The Manager and or designate shall inform the Employee and the Union in writing of their decision then taken up as a written grievance within five (5) working days after the final meeting where management decision is given in the complaint was discussed. Failing any settlement, it may be taken up as a grievance. Step 1 following manner and sequence: The employee shall, with the consent of the Zone Representative or the Grievance Committee, file may submit a written grievance with their immediate supervisor signed by the employee to the employee’s Director . The grievance shall identify the nature of the grievance, the remedy sought and Human Resources the provisions of the Agreement, which are alleged to be violated. The Director shall respond in writing within seven five (75) working days after receipt of the response received from written grievance. Failing settlement under Step No. 1, then the complaint stage above or when employee may submit the incident giving rise grievance in writing to the complaint would reasonably have been known to the employee. If the immediate supervisor is in the bargaining unit, the grievance shall be made to the manager, or if the manager of the supervisor is the head of the department, step 1 shall be omitted and the grievance shall proceed directly to the head of the department at step 2. The grievor and a Union representative shall meet with the supervisor Chief Administrative Officer within seven five (75) working days to discuss after receipt of the grievance Director’s response at Step No. 1. A meeting will then be held within five (5) working days between the Chief Administrative Officer or his designate and seek the griever’s Union Xxxxxxx, unless such time frame is extended by agreement of the parties. It is understood and agreed that a settlement. The supervisor/manager representative of the Canadian Union of Public Employees and the griever may arrange for an Employer representative to be present at the meeting. If It is further understood that the grievance is not resolved, Chief Administrative Officer or his designate may have such counsel and assistance as he may desire at such meeting. The decision of the supervisor Chief Administrative Officer or his designate shall provide a written response to the grievor and the Grievance Committee be delivered in writing within three five (35) working days following the date of that such meeting. Failing settlement under the foregoing procedure of any grievance between the parties arising from the interpretation, with application, administration or alleged violation of this Agreement, including any question as to whether a copy matter is arbitral, such grievance may be submitted to the Assistant Vice-President, Human Resources. Step 2 arbitration as hereinafter provided. If the no written reply of the supervisor request for arbitration is not satisfactory to the grievor, or if no response has been received within the time limit, then, with the consent of the Grievance Committee, the grievor shall submit the grievance to the head of the department and Human Resources within ten twenty (1020) working days of after the receipt of that replydecision under Step No. If 2 is given, the department head is in fact the supervisor, Step 2 grievance shall be omitted and the appeal made directly deemed to the Assistant Vice-President, Human Resources at Step 3. The grievor, the department head, and a representative of the Union, shall meet within tenhave been abandoned.