Common use of Hardware Support Clause in Contracts

Hardware Support. You must follow Spirent’s prescribed process for returning physical Covered Goods for repair, maintenance or calibration pursuant to this Support Agreement. If a Maintenance Service cannot be performed or an Error cannot be resolved remotely with respect to such Covered Product, You will provide the information necessary to get a return materials authorization to use in returning the Covered Product to Spirent. You must comply with all packing and shipping requirements with respect to the Covered Goods. Upon receipt, Spirent will use commercially reasonable efforts to fix the Error and return the Covered Goods to You. Should a Covered Product become obsolete during the course of this Agreement term, Spirent will on a best effort basis repair the Covered Product. Should the Covered Product be unrepairable, Spirent will either dispose of or return the item to You per Your request.