Hotline Paralegal Sample Clauses

Hotline Paralegal. 1. The Hotline Paralegal is responsible for some or all of the following tasks: Conducting screenings of applicants through intake hotlines, including obtaining necessary demographic data, determination of eligibility, and scope of the client’s request for assistance; 2. Coordinating follow-up services, including appointments, referrals, correspondence, and client document requests; 3. Opening and closing electronic files for hotline callers and ensuring compliance with program protocols for telephone intakes; 4. Providing applicants and clients who contact the intake hotline with information, referrals and/or advice under the supervision of an attorney; 5. Using language-assistance resources, including translation and interpretation services available to assist LEP client and community members; 6. Maintaining familiarity with and using internal and external resources to provide referrals; 7. Answering questions and helping to acclimate staff to intake procedures; 8. Use of current office platforms for word processing, database and information management, and document preparation, including Microsoft Office, Excel, Outlook, and other programs; 9. As related to hotline calls, entering and tracking information in electronic format, including databases and grant management systems and other formats, and running reports with the data; 10. Maintaining client-related files, including copying, scanning, uploading, and distributing documents.
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Related to Hotline Paralegal

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