How Urgent Response Works Sample Clauses

How Urgent Response Works. In the event help is needed, pushing the Urgent Response button or the Lively app complication on your Apple Watch will connect you to a Urgent Response Agent through your connected iPhone and/or Apple Watch, depending on how you placed the call. Calls made to Urgent Response through your iPhone may use your data unlike a normal cellular call. Data usage via the cellular network may incur additional costs as defined by your carrier. Calls made to Urgent Response through your Apple Watch will use cell phone minutes. When the Urgent Response button is pushed, your iPhone or Apple Watch will automatically place an outgoing call to Urgent Response. In some cases, Urgent Response will place an incoming cellular call to your phone number that you must answer to connect. This will use your cell phone minutes, like a normal cellular call and could incur additional costs as defined by your carrier. In the case you are unable to answer your phone, emergency services will be dispatched to your location at your expense. Urgent Response is only available in the United States. Urgent Response IS NOT A SUBSTITUTE FOR 9-1-1, and in fact, if an Urgent Response Agent conferences in 9-1-1 emergency services on your behalf, there could be a delay in reaching 9-1-1 emergency services. The Service will only work if your account is current on payment and if your device is charged, turned on, has network access, and the Urgent Response is enabled. Urgent Response may not be available in remote or enclosed areas. You agree that once you enroll in your Lively™ Health and Safety Plan, we will be able to track your approximate location whenever your Apple Watch is paired and connected by Bluetooth to your iPhone. You agree that we can provide this information to third-party service providers in case of an emergency or service incident. However, we cannot guarantee that we can track your exact location, and, in some cases, we may only be able to provide the information provided in your Personal Emergency Profile.
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