IBM SmartCloud Control Desk (SaaS Sample Clauses

IBM SmartCloud Control Desk (SaaS. IBM SmartCloud Control Desk (SaaS) is a service management solution that includes or supports the following processes: ● Knowledge Management ● Service Asset & Configuration Management ● Service Catalog Management ● Change Management ● Release & Deployment Management ● Incident Management ● Availability Management ● Financial Management ● Service Level Management ● Problem Management ● Request Fulfillment
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IBM SmartCloud Control Desk (SaaS. Non-Production IBM SmartCloud Control Desk (SaaS) Non-Production is an optional service that provides all of the capability available with the base offering described in Section 1.1 but provided in a Non-Production Instance. If the Cloud Service is designated as “Non-Production”, the Cloud Service can be used only for internal non-production activities, including testing, performance tuning, fault diagnosis, internal benchmarking, staging, quality assurance activity and/or developing internally-used additions or extensions to the Cloud Service using published application programming interfaces. For performance reasons, no more than 30 users can use the non-production Instance simultaneously in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means.
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