Availability Management. Verizon will actively monitor and analyze service availability, recommending device and design improvements, as required. When needed, Verizon will proactively address availability improvements through the development and execution of service improvement plans.
Availability Management. Contractor shall implement and manage the Availability Management practice across the Integrated Service Providers and other vendors, as directed by the Government. The Contractor shall ensure that the level of service availability delivered in all Integrated Services is matched to, or exceeds, the current and future needs of the mission, in a cost- effective manner. The Contractor shall define, analyze, plan, measure and improve all aspects of the availability of the Integrated Services. Contractor shall provide a point of focus and management for all availability-related issues, relating to both services and resources, ensuring that availability targets are established, measured, and achieved. Contractor shall regularly review the Government provided mission essential functions, and the availability, reliability, maintainability, and recovery requirements for each of those mission essential functions across the Integrated Service Providers. Contractor shall collaborate and facilitate the Integrated Service Providers to provide a comprehensive view on availability and provide recommendations to the Government for improving availability. Contractor shall provide the Government approved recommendations into Continual Improvement for implementation. The Contractor shall create an annual Availability Plan to support the services offered in the EITS Environment with the Integrated Service Providers. Contractor shall facilitate and coordinate the Integrated Service Providers in executing the Availability Plan. The Availability Plan shall provide for: how availability is improved, how availability aligns to mission needs, how availability is improved for unplanned outages, planned outages, and maintenance, how availability is tracked, monitored, and reported. Contractor shall coordinate, collate, and deliver a monthly consolidated report on all key elements of availability for all the Integrated Service Providers (including impact assessments, outage reports, service level attainment, and analysis of trends). Such report will include current and historical availability metrics and a 12-month rolling forecast. Contractor will retain at least 36 months of availability source data for all the Integrated Service Providers. Contractor shall provide recommendations for Availability reporting and develop measures in cooperation with the Government. The monthly availability report should include elements such as: Mean time between failures Service Availabili...
Availability Management. The purpose of the availability management practice is to ensure that services deliver agreed levels of availability to meet the needs of Customers and the Authorised Users. 🠦 The TrustBuilder availability activities include: - Negotiating and agreeing achievable targets for availability; - Designing infrastructure and applications that can deliver required availability levels; - Ensuring that services and components are able to collect the data required to measure availability; - Monitoring, analysing, and reporting on availability; - Planning availability improvements.
Availability Management a. Availability Management is the process for coordinating the appropriate skills, information, tools and procedures required to manage the Services including, the availability of interactive networks and their supporting Equipment and software components. Availability Management will optimize the capability of ACI’s IT infrastructure and the supporting organization to deliver a cost-effective and sustained level of Service.
Availability Management. The purpose of the “Availability Management” process is to consider the design, implementation, measurement and management of those aspects of the Services and other business process may impact availability so that business requirements for availability are consistently met. Supplier’s responsibilities for Availability Management will be to work with Health Net (and Health Net’s infrastructure provider(s)) and include the following activities:
(i) determining availability requirements by collecting input from the Service Level management organization;
(ii) determining vital business Functions by collecting input from the business continuity management organization;
(iii) analyzing the impact on the business (where the relevant business information is available) of potential increases and decreases in availability of the business process;
(iv) defining availability objectives (other than Service Levels);
(v) monitoring availability (where permitted and technically feasible) and conducting trend analysis;
(vi) reviewing and auditing scheduled downtime and unscheduled downtime;
(vii) conducting root cause analysis of low availability in conjunction with the Problem management organization;
(viii) developing and maintaining an “Availability Plan”;
(ix) supporting planning and implementation of the applicable TBCP; and Schedule A A-20 Health Net / Cognizant Confidential
(x) working closely with Health Net’s processing platforms partner(s) to ensure the on-going availability of the In-Scope Applications and suitability of all the environments.
Availability Management. The Contractor shall retain sufficient personnel during overhauls and other availabilities when the ship is in Repair Availability (RAV) Status to accomplish preventive maintenance by SAMM, monitor repairs and alterations, and to provide for required in-port security. The Contractor shall submit a request to the Contracting Officer, at least fourteen (14) calendar days prior to the start of each repair availability, with full justification for the number of crewmembers required for the specific shipyard period or evolution. If part of the justification for retained crew includes ship’s force repair work, a listing of ship’s force (SF) items as found in SAMM shall be provided. The Contractor shall ensure that all work is completed within the time frame established in the dry dock/shipyard solicitation. The Contractor shall submit requests for availability extensions to the COR in conjunction with growth and additional work authorization requests. These requests shall include full documentation justifying the need for the extension. Extensions shall generally not be granted where the delay is due to the repair subcontractor at any tier. The Contractor shall assess liquidated damages for any additional time required to complete the work that is not agreed to by the Contracting Officer. In the event the delay is due to the Contractor’s failure to properly prepare for or supervise industrial assistance, the Government may take appropriate action under the shipyard contract.
Availability Management. Enterprise Availability Plans will be delivered annually instead of quarterly. DCS Customer Availability Plans will be delivered annually instead of quarterly.
Availability Management. Availability Management will optimize the capability of the IT Infrastructure and the supporting organization to deliver a cost-effective and sustained level of Service Availability that enables the business to satisfy its objectives.
Availability Management. The Contractor shall ensure that the level of service availability delivered in all Services is matched to or exceeds the current and future agreed needs of the business, in a cost- effective manner. The Contractor shall strive to define, analyze, plan, measure and improve all aspects of the availability of IT services. It provides a point of focus and management for all availability-related issues, relating to both services and resources, ensuring that availability targets are established, measured, and achieved.
Availability Management a. IBM will:
1. assist Franklin in defining Franklin's availability requirements;
2. establish backup and recovery processes and procedures;
3. develop an availability plan during the Transition Period, to include hours of operation, maintenance windows and related pertinent information;
4. track, analyze and report on availability;
5. provide hardware maintenance in accordance with the equipment manufacturer's specifications or as otherwise mutually agreed;
6. develop and maintain a plan that enables the recovery of data due to unplanned operational types of failures such as equipment malfunction, temporary power disturbances and abnormal termination;
7. provide the Franklin Focal Point with procedures for measuring system availability;
