Availability Management. Verizon will actively monitor and analyze service availability, recommending device and design improvements, as required. When needed, Verizon will proactively address availability improvements through the development and execution of service improvement plans.
Availability Management a. IBM will:
Availability Management. The purpose of the availability management practice is to ensure that services deliver agreed levels of availability to meet the needs of Customers and the Authorised Users. 🠦 The TrustBuilder availability activities include: - Negotiating and agreeing achievable targets for availability; - Designing infrastructure and applications that can deliver required availability levels; - Ensuring that services and components are able to collect the data required to measure availability; - Monitoring, analysing, and reporting on availability; - Planning availability improvements.
Availability Management. The purpose of the “Availability Management” process is to consider the design, implementation, measurement and management of those aspects of the Services and other business process may impact availability so that business requirements for availability are consistently met. Supplier’s responsibilities for Availability Management will be to work with Health Net (and Health Net’s infrastructure provider(s)) and include the following activities:
Availability Management a. Availability Management is the process for coordinating the appropriate skills, information, tools and procedures required to manage the Services including, the availability of interactive networks and their supporting Equipment and software components. Availability Management will optimize the capability of ACI’s IT infrastructure and the supporting organization to deliver a cost-effective and sustained level of Service.
Availability Management. Contractor shall implement and manage the Availability Management practice across the Integrated Service Providers and other vendors, as directed by the Government. The Contractor shall ensure that the level of service availability delivered in all Integrated Services is matched to, or exceeds, the current and future needs of the mission, in a cost- effective manner. The Contractor shall define, analyze, plan, measure and improve all aspects of the availability of the Integrated Services. Contractor shall provide a point of focus and management for all availability-related issues, relating to both services and resources, ensuring that availability targets are established, measured, and achieved. Contractor shall regularly review the Government provided mission essential functions, and the availability, reliability, maintainability, and recovery requirements for each of those mission essential functions across the Integrated Service Providers. Contractor shall collaborate and facilitate the Integrated Service Providers to provide a comprehensive view on availability and provide recommendations to the Government for improving availability. Contractor shall provide the Government approved recommendations into Continual Improvement for implementation. The Contractor shall create an annual Availability Plan to support the services offered in the EITS Environment with the Integrated Service Providers. Contractor shall facilitate and coordinate the Integrated Service Providers in executing the Availability Plan. The Availability Plan shall provide for: how availability is improved, how availability aligns to mission needs, how availability is improved for unplanned outages, planned outages, and maintenance, how availability is tracked, monitored, and reported. Contractor shall coordinate, collate, and deliver a monthly consolidated report on all key elements of availability for all the Integrated Service Providers (including impact assessments, outage reports, service level attainment, and analysis of trends). Such report will include current and historical availability metrics and a 12-month rolling forecast. Contractor will retain at least 36 months of availability source data for all the Integrated Service Providers. Contractor shall provide recommendations for Availability reporting and develop measures in cooperation with the Government. The monthly availability report should include elements such as: Mean time between failures Service Availabili...
Availability Management. CTS provides service support 24x7 including State holidays. The system(s) defined in this Service Level Agreement will be available 24x7 with the exception of scheduled maintenance as defined herein. CTS staff provides 24x7 electronic monitoring of managed system availability using: Tools that provide central reporting on the status of server hardware; Tools that provide central reporting on the status of server software; Application and system event logs providing date, time, and name of process monitored; Tools that identify hardware failure and pre-failure conditions; Software that measures the availability and responsiveness of servers, applications, and databases 4.2 Change Management CTS follows Change Management practices in accordance with CTS Information Technology Service Management Operations Manual (ITSMOM). All changes to State Data Center computing and network environments are managed to promote or provide stability and minimize the impact of the changes to CTS customers..
Availability Management. When possible, the CSM will notify Customer nine days in advance of any Orange Scheduled Maintenance that may result in a disruption of the Service.
Availability Management. The Contractor shall ensure that the level of service availability delivered in all Services is matched to or exceeds the current and future agreed needs of the business, in a cost- effective manner. The Contractor shall strive to define, analyze, plan, measure and improve all aspects of the availability of IT services. It provides a point of focus and management for all availability-related issues, relating to both services and resources, ensuring that availability targets are established, measured, and achieved.
Availability Management. 6.6.1. Vendor shall be responsible for proactively analyzing, measuring and attempting to improve the availability of applications under their control.
