Common use of Incident handling Clause in Contracts

Incident handling. Incidents will be handled according to the Quality of Support level that is estimated according to the impact of the outage or service quality degradation. 1 xxxxx://xxxx.xxx.xx/wiki/GOCDB/Input_System_User_Documentation#Downtimes 2 xxxx://xxx.xxx.xx/ 3 xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/broadcast 4 xxxx://xxxxxxxx.xxx.xx/ 5 xxxxx://xxxx.xxx.xx/wiki/AAI The Quality of Support levels are defined as follows: Less urgent 5 working days Urgent 5 working days Very Urgent, 1 working day Top Priority 1 working day Less urgent 5 working days Urgent 1 working days Very Urgent, 1 working day Top Priority 4 working hours Response time is provided as a service level target.

Incident handling. Incidents will be handled according to the Quality of Support level that is estimated according to the impact of the outage or service quality degradation. 1 xxxxx://xxxx.xxx.xx/wiki/GOCDB/Input_System_User_Documentation#Downtimes 2 xxxx://xxx.xxx.xx/ 3 xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/broadcast 4 xxxx://xxxxxxxx.xxx.xx/ 5 xxxxx://xxxx.xxx.xx/wiki/AAI The Quality of Support levels are defined as followsin this Agreement has level: Medium11 5 xxxx://xxxxxxxxxx.xxx.xx/ 7 xxxxx://xxxx.xxx.xx/wiki/GOCDB/Input_System_User_Documentation#Downtimes 8 xxxx://xxx.xxx.xx/ 10 xxxxx://xxx.xxx.xx/sso/ 11 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-QoS-Levels Less urgent 5 working days Urgent 5 working days Very Urgent, 1 working day Top Priority 1 working day so the incidents, based on their priority will be responded to with the following response times: Less urgent 5 working days wishes and enhancements that are "nice to have" Urgent 5 working days service degraded; work-around available Very Urgent 1 working days Very Urgent, day service degraded; no work-around available Top Priority 1 working day Top Priority 4 working hours Response time is provided service interrupted; needs to be addressed as a service level target.soon as possible