Incident Management 3.1. We shall notify You without undue delay after We becomes aware of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data, including Personal Data, stored or otherwise processed by Us or Our sub-processors of which We become aware (“Security Incident”).
Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will: Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality.
Account Manager A designated Account Manager for the Centralized Contract shall be provided. The Account Manager is responsible for the overall relationship with the State during the course of the Contract and shall act as the central point of contact. Billing Contact A designated Billing Contact for the Centralized Contract shall be provided. The Billing Contact will become the single point of contact between the Contractor and the Authorized User for matters related to invoicing, billing and payment. Emergency Contact Not a complete sentence. A designated Emergency Contact for the Centralized Contract shall be provided. The Emergency Contact will be available 24 hours a day, 365 days per year for emergency procurements.
Service Management Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.
Clinical Management for Behavioral Health Services (CMBHS) System The CMBHS is the official record of documentation by System Agency. Grantee shall:
Project Management Plan 6.4.1 Developer is responsible for all quality assurance and quality control activities necessary to manage the Work. Developer shall undertake all aspects of quality assurance and quality control for the Project and Work in accordance with the approved Project Management Plan and Good Industry Practice.
AGREEMENT MANAGEMENT Pinellas Community Foundation (AGENCY) designates the following person(s) as the liaison for the AGENCY: Xxxxxx Xxxxxx, CEO Pinellas Community Foundation 00000 XX Xxxxxxx 00 Xxxxx, Xxxxx 000 Clearwater, FL 33764 000-000-0000 GRANTEE BENEFICIARY designates the following person(s) as the liaison for the GRANTEE BENEFICIARY: Xxxxx Xxxxxxx, Founder and CEO Starting Right Now, Inc. 0000 Xxxx Xxxx Xxxxxx, Xxxxx, XX 00000 813-868-1995 SIGNATURE PAGE FOLLOWS