Trouble Ticket System a method in which CommsFM logs an Incident in relation to the Services;
Trouble Ticket System means a system used by CommsFM to raise queries or report an Incident in relation to the Services;
Trouble Ticket System a method in which to raise queries or report an Incident to JUNO TELECOMS LTD in relation to the Services.
Examples of Trouble Ticket System in a sentence
In the event that any Incident is experienced by the Client that it has not been identified by the Service Provider, the Client must submit an Incident Report to the Help Desk by telephone or via the Trouble Ticket System.
More Definitions of Trouble Ticket System
Trouble Ticket System. The IBM Trouble Ticket System allows customer problems to be tracked from initial report through satisfactory resolution. As IBM staff works to resolve problems, current status is updated in the Trouble Ticket System. This allows IBM staff to discuss ticket history with customers if required. FAULT ISOLATION AND PROBLEM RESOLUTION: Fault isolation involves coordination among network operations and technical staff. Depending on the QCS' specific configuration, line testing and router reconfiguration may be used. The IBM staff works to pinpoint problems, track repair progress and resolve problems. INTERNATIONAL SUPPORT IBM/QCS Confidential Access numbers, hours of availability and native language support will vary based on geography. In all cases, an option will be available after hours to call into the domestic support center for support in English. LOCATION LANGUAGE TELEPHONE # SUPPORT HOURS International English 000-000-0000 7 x 24 Canada English 000-000-0000 7 x 00 Xxxxxx French 00-0-0000-0000 9:00AM-6:00PM M-Th 9:00AM- 5:30PM F Germany German 00-00-0000-0000 8:30AM-5:30PM M-F Italy Italian 00-0-0000-0000 9:00AM-6:00PM M-Th 9:00AM- 5:30PM F Latin America Spanish 000-000-0000 8:30AM-5:30PM M-F 7 x 00 Xxxxxxx Xxxxx Xxxxxxx Spanish 000-000-0000 8:30AM-5:30PM M-F 7 x 24 English Spain Spanish 00-0-0000-0000 9:00AM-6:00PM M-Th 9:00AM- 5:30PM F UK English 00-000-0000000 9:00AM-5:30PM M-F USA English 000-000-0000 7 x 24 IMPLEMENTATION SUPPORT IMPLEMENTATION SUPPORT SERVICE The InterConnect Implementation Support Service helps to assure that each End Point is registered and successfully connects to QCS' InterConnect application. It facilitates rapid deployment of the customers IBM-based solution. ENDPOINT IMPLEMENTATION SUPPORT: The End Point enablement service provides customers with the basic support necessary to get End Points registered on the Service. IBM provides direct End Point support via phone to assure the first successful connection and replication to QCS' IBM-based application. The End Point enablement is offered on a 24x7 basis and is free of charge. QCS is responsible for contacting each Retailer endpoint to assess each End Point's interest and readiness to engage in the Service. QCS is responsible for sending InterConnect Registration and Welcome Kit materials to each Retailer endpoint. QCS is also responsible for providing any necessary hardware, software or analog phone services necessary to bring the End Point up on InterConnect. IBM is respons...
Trouble Ticket System a method in which to raise queries or report an Incident to Immervox in relation to the Services;
Trouble Ticket System a method in which to raise queries or report an Incident to RCUK and/or its suppliers in relation to the Services;
Trouble Ticket System a method in which to raise queries or report an Incident to TALKTECH in relation to the Services;