Common use of Informal Problem Solving Clause in Contracts

Informal Problem Solving. Section 1. The Parties recognize that the traditional methods of dispute resolution (e.g. grievance/arbitration and unfair labor practice charges) are not always the most efficient means of problem resolution. The Parties also recognize that early, open exchange regarding any complaint/problem/concern at the earliest stages reduces the use of and need for traditional and more cumbersome, adversarial dispute resolution procedures. Therefore, the Parties agree to use the provision of this Article to the fullest extent possible before resorting to other avenues of dispute resolution. Section 2. The following procedure shall apply to informal problem solving: When a complaint/problem/concern arises, the employee, Union or Employer may notify the other affected Party of the complaint, problem or concern within ten (10) days of the event or discovery of the event giving rise to the complaint/problem/concern and try to resolve the complaint/problem/concern informally by mutual agreement. A meeting will be held as soon as practicable, but no later than ten (10) days, to discuss the issue. Those in attendance will include the affected employee, the Union Facility Representative or designee, the Facility Manager or, if the Facility Manager so desires, the Employer’s Area Manager and/or designee. The purpose of the discussion is to allow the employee, the Union and the Employer to freely present, receive and/or exchange information and their views on the situation. a. Any agreed to resolution under this Article shall fully resolve the complaint/problem/concern. b. In the event the Parties are unable to resolve the issue within ten (10) days of the meeting as described in Section 2.a., the employee and/or the Union may grieve the issue in accordance with Article 9 of this Agreement.

Informal Problem Solving. Section 1. The Parties recognize that the traditional methods of dispute resolution (e.g. grievance/arbitration and unfair labor practice charges) are not always the most efficient means of problem resolution. The Parties also recognize that early, open exchange regarding any complaint/problem/concern at the earliest stages reduces the use of and need for traditional and more cumbersome, adversarial dispute resolution procedures. Therefore, the Parties agree to use the provision of this Article to the fullest extent possible before resorting to other avenues of dispute resolution. Section 2. The following procedure shall apply to informal problem solving: : a. When a complaint/problem/concern arises, the employee, Union or Employer may notify the other affected Party of the complaint, problem or concern within ten (10) days of the event or discovery of the event giving rise to the complaint/problem/concern and try to resolve the complaint/problem/concern informally by mutual agreement. A meeting will be held as soon as practicable, but no later than ten (10) days, to discuss the issue. Those in attendance will include the affected employee, the Union Facility Representative or designee, the Facility Manager or, if the Facility Manager so desires, the Employer’s Area Air Traffic Manager and/or designee. The purpose of the discussion is to allow the employee, the Union and the Employer to freely present, receive and/or exchange information and their views on the situation. a. b. Any agreed to resolution under this Article shall fully resolve the complaint/problem/concern. b. c. In the event the Parties are unable to resolve the issue within ten (10) days of the meeting as described in Section 2.a., the employee and/or the Union may grieve the issue in accordance with Article 9 of this Agreement.

Informal Problem Solving. Section 1. The Parties recognize that the traditional methods of dispute resolution (e.g. grievance/arbitration and unfair labor practice charges) are not always the most efficient means of problem resolution. The Parties also recognize that early, open exchange regarding any complaint/problem/concern at the earliest stages reduces the use of and need for traditional and more cumbersome, adversarial dispute resolution procedures. Therefore, the Parties agree to use the provision of this Article to the fullest extent possible before resorting to other avenues of dispute resolution. Section 2. The following procedure shall apply to informal problem solving: : a. When a complaint/problem/concern arises, the employee, Union or Employer may notify the other affected Party of the complaint, problem or concern within ten twenty (1020) days of the event or discovery of the event giving rise to the complaint/problem/concern and try to resolve the complaint/problem/problem/ concern informally by mutual agreement. A meeting will be held as soon as practicable, but no later than ten twenty (1020) days, to discuss the issue. Those in attendance will include the affected employee, the Union Principal Facility Representative or designee, the Facility Air Traffic Manager or, if the Facility Air Traffic Manager so desires, the Employer’s Area Manager and/or designee. The purpose of the discussion is to allow the employee, the Union and the Employer to freely present, receive and/or exchange information and their views on the situation. a. b. Any agreed to resolution under this Article shall fully resolve the complaint/problem/concern. b. c. In the event the Parties are unable to resolve the issue within ten twenty (1020) days of the meeting as described in Section 2.a., the employee and/or the Union may grieve the issue in accordance with Article 9 of this Agreement.