Intake and Orientation. Shelter Providers during intake must provide newly admitted participants with information both verbally and in writing, detailing participant guidelines, shelter programming and resources, and facility-based information. Shelters must also assess, with participant, for any reasonable accommodations needed during the intake process. Shelter Providers should be sensitive to participant’s background and that it may create transference during the intake process. Intake staff must be trained to spot signs that a participant may be experiencing discomfort and if needed, respond by asking another staff to conduct the intake. Shelter Providers’ interaction with participants must at all times take into account that many participants have experienced past trauma. It is important that Shelter Providers’ intakes are designed and conducted in a trauma-informed-care-way. Shelter Providers must provide an intake and orientation for referred participants within 3 business days of arrival absent exigent circumstances requiring additional time. Shelter Providers during intake must obtain a referred participant’s signature of acknowledgement that the shelter has provided to referred participant intake and orientation. Participant’s signature is not a requirement for provision of shelter service, and intake paperwork must have a section documenting participant’s refusal or inability to sign.
Intake and Orientation. Outreach activities involve the collection, publication, and dissemination of information on program services available and directed toward jobless, economically disadvantaged, and other individuals. Intake is the process of collecting basic information, e.g., name, address, phone number, SSN, and all other required information to determine eligibility or ineligibility for an individual's program. Orientation, whether offered in a group setting, one-on-one, or electronically, is the process of providing broad information to customers in order to acquaint them with the services, programs, staff, and other resources at the Workforce Development Center (WDC), affiliate, or self-service location
