Internet Order Entry and Tracking System Sample Clauses

Internet Order Entry and Tracking System. The Contractor must have and maintain an Internet order entry and tracking system that is accessible to individuals with and without disabilities, secure, and HIPAA compliant. The system must be password protected and provide real-time customer order information which includes the same information called for on the Customer Prescription Order Form. The State reserves the right to verify the system meets all required HIPAA, security, and accessibility requirements and all decisions of the State will be final. At a minimum, the system must contain the date an order was received from the dispensing provider, the date the order was shipped to the dispensing provider, and information from the shipper sufficient to determine the date that the order was received by the dispensing provider. The system must also be able to provide backorder status for any order. Additionally, the system must track orders by member ID in such a way that the Contractor is able to determine if the member has received eyeglasses in the past. When replacement of eyeglasses is requested within two (2) years, unless there is a reasonable justification for a different frame, the same frame should be provided. The Contractor cannot require providers to use an internet ordering system but should provide training on the internet ordering system via written materials and/or webinars.
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Related to Internet Order Entry and Tracking System

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