Training and Support Licensor shall offer installation support to the Licensee and each of the Members, including assisting with the implementation of any Licensor software. Licensor will provide appropriate training to Licensee and Member staff relating to the use of the Licensed Materials and any Licensor software. Licensor will offer reasonable levels of continuing support to assist Licensee and Members in use of the Licensed Materials, including providing help files and other appropriate user documentation in connection with the use of and access to Licensed Materials. Licensor will, at a minimum, make its personnel available by email, telephone or via the Web, or in person during Licensor’s regular business hours, Monday through Friday, for training and user access support.
Driver Training A. All drivers are to be provided with appropriate training and refresher courses each year in the following areas as a minimum: * Proper use of equipment including communications equipment; * Defensive driving; * Emergency and accident procedures; * Identifying unusual passenger behavior; * Student harassment and bullying; * Conducting evacuation drills; * Sensitivity training in working with disabled persons; * Human relation skills in working with parents, school staff, etc; * General vehicle maintenance and pre-trip inspections; and * Map reading and city street coordinates. The Department of Business and Transportation Services may review Contractors’ bus driver training program, upon request.
