Lead Passenger Service Agent Clause Samples
The 'Lead Passenger Service Agent' clause designates a specific individual or role responsible for overseeing and coordinating passenger service operations. This clause typically outlines the authority, duties, and expectations for the lead agent, such as managing staff, resolving customer issues, and ensuring compliance with company policies. By clearly defining this leadership role, the clause ensures accountability and smooth operation of passenger services, helping to prevent confusion and maintain high service standards.
Lead Passenger Service Agent comprises all those who, in addition to those duties and functions outlined in Article 4.01.05.01, are responsible to management for the overall performance of the Passenger Service Agents under their direction and the timely and satisfactory completion of work assignments in accordance with Company policy. Duties may also include the demonstration of proper work methods, conducting of on-the- job training, conducting of crew meetings and instruction of employees in new or revised operational procedures. Lead Passenger Service Agents will not have the authority to administer discipline or discharge.