Level of Support Coverage Sample Clauses

Level of Support Coverage. End Users who have purchased Maintenance and are current with respect to the payment of the applicable yearly Maintenance fees for the then-current yearly Maintenance period will be provided Maintenance in accordance with the terms and conditions as follows: End Users receive off-site troubleshooting and other technical assistance and support concerning the installation and operation of the Software, via a dedicated telephone number or email address during Agilos normal local business hours from Monday to Friday (excluding public holidays). In addition, Support Cases may be reported to Agilos by an End User Technical Contact via Agilos Web Support application, allowing customers to post and ask questions online. Agilos will respond to an End User Technical Contact via its Web Support application or telephone. Agilos will also provide the End User with Error Corrections for Errors reported to be in the Software; as such Error Corrections become available through Updates.
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Related to Level of Support Coverage

  • Agreement Coverage a. This instrument, and any referenced attachments hereto or documents referred to herein, contains the entire agreement between the parties and any statements, inducements or promises not contained herein shall not be binding upon said parties. This Agreement shall be binding upon the successors in interest of the respective parties.

  • PROFESSIONAL LIABILITY INSURANCE (ERRORS & OMISSIONS) Professional Liability Insurance for Errors and Omissions coverage in the amount of not less than ($1,000,000). If CONTRACTOR sub-contracts in support of CONTRACTOR’S work provided for in the agreement, Professional Liability Insurance for Errors shall be provided by the sub-contractor in an amount not less than one million dollars ($1,000,000) in aggregate. The insurance coverage provided by the CONTRACTOR shall contain language providing coverage up to one (1) year following completion of the contract in order to provide insurance coverage for the hold harmless provisions herein if the policy is a claims-made policy.

  • The General Liability and Property Damage coverages required for performance of this Agreement shall include the State of Vermont and its agencies, departments, officers and employees as Additional Insureds. If performance of this Agreement involves construction, or the transport of persons or hazardous materials, then the required Automotive Liability coverage shall include the State of Vermont and its agencies, departments, officers and employees as Additional Insureds. Coverage shall be primary and non-contributory with any other insurance and self-insurance.

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