Low Severity Issue. (single or very low number of guest rooms experiencing technical issues related to FTG Programming, or minor picture quality problems; single guest room FTG Programming outage; two or fewer free-to-guest channels unviewable; training requests; In-Room Equipment failure with small impact on Company guests; requests for supplies): Service personnel will be dispatched and in-route to the Premises based on the package selected by Company on the Products & Fee Schedule: Basic Service Level Package- within 48 hours; or Expedited Service Level Package- within 24 hours, all on a 24x7x365 basis.
Low Severity Issue. (single or very low number of guest rooms experiencing technical issues related to Guest Services, or minor picture quality problems; single guest room Guest Service outage; a single Guest Service is not functioning; training requests; property management system integration or video check-out failures; Covered Equipment failure with small impact on Company guests; requests for supplies; technical issues with an external hotel channel or an information channel): Service personnel will be dispatched and in-route to the Premises based on the package selected by Company on the Products & Fee Schedule: Basic Service Level Package- within 48 hours; or Expedited Service Level Package- within 24 hours, all on a 24x7x365 basis.
Low Severity Issue. (single or very low number of guest rooms experiencing technical issues related to FTG Programming, or minor picture quality problems; single guest room FTG Programming outage; two or fewer free-to-guest channels unviewable; training requests; In-Room Equipment failure with small impact on Company guests; requests for supplies): Service personnel will be dispatched and in-route to the Premises based on the package selected by Company on the Products & Fee Schedule: Basic Service Level Package- within 48 hours; or Expedited Service Level Package- within 24 hours, all on a 24x7x365 basis.
