Common use of Maintenance, Modification and Updating Clause in Contracts

Maintenance, Modification and Updating. Service Provider shall maintain the Service Management Manual so as to be accessible electronically to DIR, the DIR Customers and Authorized Users via the Portal or such other electronic means as approved by DIR, and in any case in a manner consistent with DIR's security policies. Service Provider shall communicate to all DIR Customers the availability of and methodology for accessing the Service Management Manual. DIR shall have the right, but not the obligation, to distribute hard copies of the Service Management Manual to Authorized Users. Service Provider shall promptly and timely modify and update the Service Management Manual to reflect changes in the operations or procedures described therein and to comply with DIR Standards, DIR Rules, the Technology Plan and Strategic Plans. Service Provider shall provide the proposed changes in the Service Management Manual to DIR for DIR's prior review, comment and approval, which DIR may withhold in its sole discretion. Service Provider will retain previous versions of the Service Management Manual and will provide DIR access to such previous versions along with a method to track all changes made to prior versions (version tracking).

Maintenance, Modification and Updating. Service Provider shall maintain the Service Management Manual so as to be accessible electronically to DIR, the DIR Customers Customers, and Authorized Users via the Portal or such other electronic means as approved by DIR, and in any case in a manner consistent with DIR's security policies. Service Provider shall communicate to all DIR Customers the availability of and methodology for accessing the Service Management Manual. DIR shall have the right, but not the obligation, to distribute hard copies of the Service Management Manual to Authorized Users. Service Provider shall promptly and timely modify and update the Service Management Manual to reflect changes in the operations or procedures described therein and to comply with DIR Standards, DIR Rules, the Technology Plan Plan, and Strategic Plans. Service Provider shall provide the proposed changes in the Service Management Manual to DIR for DIR's prior review, comment comment, and approval, which DIR may withhold in its sole discretion. Service Provider will retain previous versions of the Service Management Manual and will provide DIR access to such previous versions along with a method to track all changes made to prior versions (version tracking).