Minimum and Maximum Staffing Requirements. In the below table, the State has set a minimum staffing requirement and maximum staffing requirement for the number of Eligibility Specialists dedicated to each of the Regional Change Centers. The Contractor shall staff RCCs in accordance with the “RCC Minimum and Maximum Staffing Requirements for Eligibility Specialists” table below. If the Contractor falls below the minimum staffing requirement, the Contractor may assign overtime to cover up to a maximum of 25 Eligibility Specialists. For purposes of the headcount calculation in the “RCC Minimum and Maximum Staffing Requirements for Eligibility Specialists” table below, an Eligibility Specialist means an employee that is scheduled to work 40 hours each week for all business days in the month. The exact staffing levels per RCC may fluctuate within the minimum and maximum staffing requirements due to the operational needs of the State. Please note that trainees and part-time employees cannot be counted towards meeting the below requirements. For more information, please see Section 4.1.2.1. RCC Minimum and Maximum Staffing Requirements for Eligibility Specialists Center Name Minimum Staffing Requirement Maximum Staffing Requirement Lake 108 119 St. Xxx 102 113 Xxxxx 100 109 Grant 100 110 Xxxxxx 110 120 Vigo 100 110 Vanderburgh 89 98 Xxxxx 88 97 Tippecanoe 110 120 Xxxxx 93 104 Total 1000 1100 Center Name Staffing Range For Eligibility Specialists Central Change Center 198-246 In the below table, the State is providing a historical staffing range for the number of Eligibility Specialists dedicated to the Central Change Center. The below figures are a range based on data from March 2019 - February 2020. Ultimately, the Contractor is responsible for providing an adequate number of staff to comply with the CCC Performance Metrics in Exhibit 2.
