MONITORING CALLS. The Supplier monitors and records calls relating to customer services and telemarketing. The Supplier does this for training purposes and to improve the quality of its customer services.
MONITORING CALLS. CMS and the state will participate in quarterly conference calls following the receipt of the quarterly reports unless CMS determines that more frequent calls are necessary to adequately monitor the demonstration. The purpose of these calls is to discuss any significant actual or anticipated developments affecting the demonstration. Areas to be addressed include, but are not limited to, health care delivery, enrollment, quality of care, access, benefits, anticipated or proposed changes in payment rates, audits, lawsuits, financial reporting and budget neutrality issues, progress on evaluations, state legislative developments, and any demonstration amendments the state is considering submitting. The state and CMS will discuss quarterly expenditure reports submitted by the state for purposes of monitoring budget neutrality. CMS will update the state on any amendments under review as well as federal policies and issues that may affect any aspect of the demonstration. The state and CMS will jointly develop the agenda for the calls.
MONITORING CALLS. We may monitor or record calls for security purposes and to improve the quality of our services to the Client.
MONITORING CALLS. 5.1. BT monitors and records all calls to the 999 or 112 service.
MONITORING CALLS. CMS will convene periodic conference calls with the state. The purpose of these calls is to discuss any significant actual or anticipated developments affecting the demonstration. CMS will provide updates on any amendments or concept papers under review, as well as federal policies and issues that may affect any aspect of the demonstration. The state and CMS will jointly develop the agenda for the calls. Areas to be addressed during the monitoring call include, but are not limited to: Transition and implementation activities; Stakeholder concerns; QHP operations and performance; Enrollment; Cost sharing; Quality of care; Beneficiary access; Benefit package and wrap around benefits; Audits; Lawsuits; Financial reporting and budget neutrality issues; Progress on evaluation activities and contracts; Related legislative developments in the state; and Any demonstration changes or amendments the state is considering.
MONITORING CALLS. HBT Communications monitors and records calls relating to customer services and telemarketing. HBT Communications does this for training purposes and to improve the quality of its customer services.
MONITORING CALLS. Calls relating to customer services and telemarketing are monitored and recorded by Chrome Telecom Ltd. This is done for training purposes and to improve the quality of its customer services.
MONITORING CALLS. Calls relating to customer services and telemarketing are monitored and recorded by the Supplier. This is done for training purposes and to improve the quality of its customer services. Please see the Supplier’s privacy policy at xxxxx://xxx.xxxxxxxxx.xx.xx/privacy-policy/
MONITORING CALLS. CMS will convene periodic conference calls with the state.
a) The purpose of these calls is to discuss any significant actual or anticipated developments affecting the demonstration.
b) CMS will provide updates on any amendments or concept papers under review, as well as federal policies and issues that may affect any aspect of the demonstration.
c) The state and CMS will jointly develop the agenda for the calls.
d) Areas to be addressed during the monitoring call include, but are not limited to:
i. Transition and implementation activities;
ii. Stakeholder concerns;
iii. QHP operations and performance;
iv. Enrollment;
v. Cost sharing;
vi. Quality of care;
vii. Beneficiary access;
viii. Benefit package and wrap around benefits;
ix. Audits;
x. Lawsuits;
xi. Financial reporting and budget neutrality issues;
xii. Progress on evaluation activities and contracts;
xiii. Related legislative developments in the state; and
xiv. Any demonstration changes or amendments the state is considering.
MONITORING CALLS. During the implementation phase of the MMA program, CMS will schedule weekly implementation calls that will continue until at least 60 days after the last region is implemented. The state and CMS shall jointly develop the agenda for the calls.
a) CMS will schedule monthly conference calls with the state. The purpose of these calls is to discuss any significant actual or anticipated developments affecting the demonstration. Areas to be addressed include but are not limited to, health plan operations (such as contract amendments, rate certifications, plans withdrawing or entering the demonstration), health care delivery, enrollment, quality of care, access, benefit packages including EPSDT, dental care, the Enhanced Benefits Account Program (until MMA program is implemented), Healthy Behaviors Programs, choice counseling activities, audits, lawsuits, financial reporting related to budget neutrality issues, health plan financial performance that is relevant to the demonstration, progress on evaluations, state legislative developments, and any demonstration amendments, concept papers or state plan amendments the state is considering submitting that impact the demonstration. The state and CMS shall discuss quarterly expenditure reports submitted by the state for purposes of monitoring budget neutrality. CMS shall update the state on any amendments or concept papers under review as well as federal policies and issues that may affect any aspect of the demonstration. The state and CMS shall jointly develop the agenda for the calls.
