NATIONAL PASSENGER SURVEYS Sample Clauses

NATIONAL PASSENGER SURVEYS. 2.1 The Franchisee agrees with the Secretary of State that: (a) the Rail Passengers’ Council may measure the level of passenger satisfaction with the Franchise Services through National Passenger Surveys; (b) the Rail Passengers’ Council shall determine how, when (normally twice per annum) and where National Passenger Surveys are to be carried out; (c) the Franchisee shall grant access on trains or at stations to the Rail Passengers’ Council (or its representatives and agents) to carry out National Passenger Surveys; (d) the Franchisee shall co-operate with the Rail Passengers’ Council (in such manner as the Rail Passengers’ Council may reasonably request or as the Secretary of State may reasonably direct) in order to enable the Rail Passengers’ Council to carry out National Passenger Surveys; and (e) the Rail Passengers’ Council and/or the Secretary of State may, from time to time, publish the results of each National Passenger Survey. 2.2 The Secretary of State shall procure that: (a) the findings of any National Passenger Survey are made available by the Rail Passengers’ Council to the Franchisee within a reasonable period of time after the completion of each such survey and shall use all reasonable endeavours to procure that those findings are made available in a timely manner to enable the Franchisee to make reasonable publicity arrangements (if required); and (b) if any such survey includes a comparison between its findings and the findings of any equivalent earlier survey, such comparison forms a reasonable basis for monitoring the trends of passenger satisfaction over time.
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NATIONAL PASSENGER SURVEYS. 2.1 The Operator agrees with RfL that: (a) the Rail Passengers’ Council may measure the level of passenger satisfaction with the Concession Services through the carrying out of National Passenger Surveys; (b) the Rail Passengers’ Council shall determine how, when (normally twice per annum) and where National Passenger Surveys are to be carried out; (c) the Operator shall grant access on trains or at stations to the Rail Passengers’ Council (or its representatives and agents) to carry out National Passenger Surveys; (d) the Operator shall co-operate with the Rail Passengers’ Council (in such manner as the Rail Passengers’ Council may reasonably request or as RfL may reasonably direct) in order to enable the Rail Passengers’ Council to carry out National Passenger Surveys; (e) the Rail Passengers’ Council and/or RfL may, from time to time, publish the results of each National Passenger Survey; and (f) in accordance with Schedule 8.3 (CSS Regime), National Passenger Surveys (as modified in accordance with the National Passenger Survey methodology and questionnaire) will be used to determine the Operator’s performance in respect of the CSS Regime for the Concession Period, unless RfL serves a notice on the Operator pursuant to paragraph 1.2 of Schedule 8.3.
NATIONAL PASSENGER SURVEYS. The Rail Passengers’ Council will, for the purposes of this CSS Regime, carry out National Passenger Surveys twice a year in accordance with a National Passenger Survey methodology and questionnaire to be agreed between the parties, acting in good faith, prior to the Start Date. If the parties cannot agree the terms of that methodology and questionnaire, then RfL shall reasonably determine such terms.
NATIONAL PASSENGER SURVEYS. 2.1 The Authority may measure the level of passenger satisfaction with the Franchise Services through National Passenger Surveys. 2.2 The Authority shall determine how, when (normally twice per annum) and where National Passenger Surveys are to be carried out. 2.3 The Franchisee shall grant access on trains or at stations to the Authority (or its representatives and agents) to carry out National Passenger Surveys. 2.4 The Franchisee shall co-operate with the Authority (in such manner as it may reasonably require) in order to enable the Authority to carry out National Passenger Surveys. The Authority will make available the relevant survey findings to the Franchisee and each Executive within a reasonable period of time after the completion of such surveys. 2.5 The Authority may from time to time publish the results of each National Passenger Survey. 2.6 If any National Passenger Survey includes a comparison between such National Passenger Survey and any earlier National Passenger Survey, the Authority will use all reasonable endeavours to ensure that such comparisons form a reasonable basis for monitoring the trends of passenger satisfaction over time.
NATIONAL PASSENGER SURVEYS. 2.1 SRH and/or the Authority may use National Passenger Surveys or alternative arrangements to measure the level of passenger satisfaction with the Operator Services; 2.2 SRH and/or the Authority shall agree with the Passenger’s Council or other provider when (normally twice per annum) and where National Passenger Surveys or alternative arrangements are to be carried out; 2.3 SRT shall if required by SRH and/or the Authority grant access on trains or at stations to the Passenger’s Council or other provider (or its representatives and agents including SRH) to carry out National Passenger Surveys or alternative arrangements; 2.4 SRT shall co-operate with the Passenger’s Council or other provider and SRH (in such manner as the Passenger’s Council or other provider may reasonably request or as SRH and/or the Authority may reasonably direct) in order to enable the Passenger’s Council or other provider to carry out National Passenger Surveys or alternative arrangements. This shall include any additional questions or surveys SRH and/or the Authority may request the Passenger’s Council or other provider to conduct on SRH’s and/or the Authority’s behalf in addition to the National Passenger Surveys; 2.5 SRT shall immediately upon receipt of National Passenger Survey or alternative results forward the same to SRH and the Authority; 2.6 SRH, the Authority and/or the Passenger’s Council or other provider may from time to time Publish the results of each National Passenger Survey or alternative arrangements.
NATIONAL PASSENGER SURVEYS. 2.1 The Authority may use National Passenger Surveys to measure the level of passenger satisfaction with the Franchise Services; 2.2 The Authority shall agree with the Passenger’s Council when (normally twice per annum) and where National Passenger Surveys are to be carried out; 2.3 The Franchisee shall grant access on trains or at stations to the Passenger’s Council (or its representatives and agents including the Authority) to carry out National Passenger Surveys; 2.4 The Franchisee shall co-operate with the Passenger’s Council and the Authority (in such manner as the Passenger’s Council may reasonably request or as the Authority may reasonably direct) in order to enable the Passenger’s Council to carry out National Passenger Surveys. This shall include any additional questions or surveys the Authority may request the Passenger’s Council to conduct on the Authority’s behalf in addition to the National Passenger Surveys; 2.5 The Franchisee shall immediately upon receipt of National Passenger Survey results forward the same to the Authority; 2.6 The Authority and/or the Passenger’s Council may from time to time Publish the results of each National Passenger Survey; 2.7 If any National Passenger Survey includes a comparison between such National Passenger Survey and any earlier National Passenger Survey, the Authority shall use all reasonable endeavours to ensure that such comparisons form a reasonable basis for monitoring the trends of passenger satisfaction over time; 2.8 The Franchisee shall co-operate with any additional passenger surveys (in addition to the National Passenger Survey) which the Authority or XXX may require to be carried out from time to time; 2.9 For the purposes of this paragraph 2, co-operation may include carrying out or managing surveys for the Authority on a reimbursement at cost basis; 2.10 The Franchisee shall co-operate with any statistical enquiry made by the Authority or Audit Scotland; 2.11 If at any time during the Franchise Term the methodology adopted in conducting any National Passenger Survey or the questions asked as part of the National Passenger Survey is, in the reasonable opinion of the Authority materially inconsistent or different, as appropriate, from that at the Franchise Commencement Date:- (a) and the Authority reasonably determines that in consequence, a revision to the KPIs is required in order to hold constant the risk of the Franchisee failing to satisfy the KPIs then the Authority shall, after consultatio...

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