No Pickup. If a pickup is not made because the location is closed, the deposit is not ready, the person from whom the deposit is to be received is absent, etc., the call at the location should nevertheless be recorded. A notation should be made of the time and the reason the pickup was not made. Where possible, the signature of a customer's representative confirming the notation should be obtained.
No Pickup. If a pickup is not made because the location is closed, the deposit is not ready, the person from whom the deposit is to be received is absent, etc., the call at the location should nevertheless be recorded. A notation should be made of the time and the reason the pickup was not made. Where possible, the signature of a customer’s representative confirming the notation should be obtained. CARE OF SHIPMENTS Shipments should not be carried in an exposed manner. A coal bag, security bag or other container supplied by Xxxxx’x is to be used at every location unless the item(s) is too large for them. The messenger’s book and customer safe keys should not be put into the carrying contained (coal bag). Customer safe keys should always be put on a key ring, and attached to the uniform belt. No cheque, money or other shipment is to be carried in an employee’s pocket or elsewhere on his person. If currency and coin are to be delivered to a location or picked up from a location and the load is of such volume that a hand truck is required or that the messenger and/or guard cannot draw their weapons, the following procedure is to be followed: The guard if one is assigned, leaves the vehicle closing the door behind him/her and assumes a strategic position. After the guard is posted, the messenger leaves the vehicle with only the currency portion of the delivery and delivers it to the location in the prescribed manner, obtaining a receipt. If the customer has currency to be picked up, the messenger receipts for it, takes it to the vehicle and secures it in the safe, Again both the guard and messenger follow prescribed procedures. After securing the currency in the safe, the messenger leaves the vehicle and proceeds with delivering and/or picking up the coin portion of the shipment. During this part of the coin delivery and/or pickup, the guard may assist the messenger. When a shipment is picked up from a customer, the messenger and guard continue to operate a reasonable distance feet to feet) apart allowing the guard time to be strategically posted outside the customer’s location. The messenger observes the driver or the guard while exiting from the building to make certain if it is safe to proceed to the truck. If no signal indicating danger is received from the crew, the messenger proceeds to enter the truck closing the door behind him. The guard then leaves the posted position and enters the truck. TRUCK SAFES With the exception of bags containing only coin, shipments s...
