OBLIGATIONS OF THE POLICYHOLDER. 11.1. The Policyholder’s contractual obligations also apply to persons equal to him/her. Persons who are deemed to be equal to the Policyholder are his/her family members living in the same household, as well as the legal possessor of the insured item, or those who use the insured item with the consent of the owner or possessor.
OBLIGATIONS OF THE POLICYHOLDER. The Policyholder shall:
OBLIGATIONS OF THE POLICYHOLDER. The policyholder is obliged to (general obligations):
OBLIGATIONS OF THE POLICYHOLDER. The policyholder is responsible for the conduct of the insured person in the performance of the obligations arising from the insurance cont- ract in the same way as for the policyholder’s own conduct.
OBLIGATIONS OF THE POLICYHOLDER. In case of requests for Medical Assistance while travelling, the Insured person or whoever on his/her behalf, before undertaking any initiative, must immediately contact the Assistance Platform using the reference number indicated below, communicating the type of assistance requested, as well as his personal data, address and phone number from where he is calling, to allow the Centre to contact him/her and follow up on the request for assistance. The insured person must follow the instructions received. The Company reserves the right to refund – if due –up to an amount equivalent to the costs the Contact Centre would have sustained if it had been informed in time and thus able to manage and negotiate the case directly in the event of the Policyholder’s unjustified default. For Travel Cancellation refund requests, the Insured or whoever must: - Open the claim by contacting the Call Center for Claims at the number +00 00 0000 0000 within 48 hours of the cancellation communicated to the organizer or Carrier. - By the opening of the claim an email confirmation will be sent, that will report the number of claim open, the indication of the documents necessary for the management of the claim and a form to be completed . The completed form and the required documents must be sent to ERGO Reiseversicherung AG - General Representation for Italy - Claims Office - Xxx Xxxx, 0 - 20124 Milan - by registered letter with return receipt or certified e-mail (xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxx.xx) within 20 days. For reimbursement requests due to Interruption of stay for medical reasons, the Insured must make prior contact with the Operation Center on +39 02 30.30.00.05, and wait for the relative authorization. For requests for reimbursement of other types (e.g. Baggage), the Insured or his representative must: - Open the claim by contacting the Call Center for Claims at the number +00 00 0000 0000 within 7 days. - By the opening of the claim an email confirmation will be sent, that will report the number of claim open, the indication of the documents necessary for the management of the claim and a form to be completed . The completed form and the required documents must be sent to ERGO Reiseversicherung AG - General Representation for Italy - Claims Office - Xxx Xxxx, 0 - 20124 Milan - by registered letter with return receipt or certified e-mail (xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxx.xx) within 20 days. Failure to comply with even one of the above obligations may result in the to...
