Our legal obligations. In addition to the principles set out in this Agreement, we have certain obligations under UK law that may be relevant to you. This section explains how we fulfil these obligations and how you support us in doing so.
Our legal obligations. In addition to the principles set out in this Agreement, we have certain obligations under UK law that may be relevant to you. This section explains how we fulfil these obligations and how you support us in doing so. Data protection When you join our academic community you give us the right to hold and process your personal data including sensitive personal data. How we do this is set out in our Data protection policy. You can expect us to: • take reasonable care to keep your personal details secure at all times • comply with our obligations under the Data Protection Act 2018, and with our policies on data protection and data processing • use your data responsibly as set out in our policies on use of student and applicant personal data. • manage your data ourselves rather than outsourcing this work to other organisations • share your data with third parties when we are legally required to do so, and in accordance with our policy on data protection We expect you to: • ensure that the personal details we hold about you, including your current term-time and home address and personal email address, are accurate, and are updated as soon as they change using Student Info online (this will help us to contact you quickly as and when needed) and maintain your emergency contact details and confirm whether or not you agree to the University using the contact in the event of significant concerns about your wellbeing where there is not an automatic legal right to do so, as outlined in the Emergency Contact Procedure. • protect the authentication details used to access your personal information and University services. This includes not sharing the password you use to access University services with anyone, being mindful of fraudulent attempts to steal your password (e.g. phishing emails) and keeping your University password unique from other internet services. • be aware of our Policy for Recording Educational Activity so that you understand your rights and obligations when we record lectures or other educational activities in which you may be involved. Immigration requirements We have legal obligations to comply with UK immigration requirements including monitoring your engagement with your Programme and updating the government about your attendance on your Programme . If you are an international student, you must ensure that your immigration status is up to date. Further guidance is available from the Student Visa Services. Criminal convictions ‘Unspent convictions’ ...
Our legal obligations. NRM South recognises that some data and information collected may be personal information subject to the Commonwealth Privacy Xxx 0000 and/or Tasmanian Personal Information Protection Xxx 0000, or Commercial in Confidence. NRM South complies with privacy laws protecting personal information and does not collect sensitive information about you, such as membership of a professional or trade association, membership of a trade union, criminal record or health information. NRM South will not disclose your data or information which is of a business nature and has been disclosed to NRM South in confidence (“Commercial in Confidence”) without your consent, except to NRM South’s service providers, if they are working with the Grantee.
Our legal obligations. Data Protection Act Any information we hold about you, whether on our computer system or on paper files, will be treated as private and confidential. We will use and disclose the information we have in the normal course of administering or arranging cover on your insurance policy and we use a third party to conduct customer surveys on our behalf. We may also, on occasion, use the details we hold about you within the Markerstudy Group of Companies so that we may telephone, email or write to you to tell you of new products and services which we think may interest you. If you do not wish to receive any marketing information please contact us and we will update our records accordingly. Under the Data Protection Act 1998 you have the right to access any personal information we hold about you in our records. If you have any queries with respect to data confidentiality and data protection please contact us. Calls you make to our offices may be recorded for training and security purposes. Insurance Fraud We will process your claim under the terms and conditions of this insurance based on the first reason notified to us for the claim. If your claim is not covered and you then submit a claim having changed the reason we consider this as fraud. Details of all such cases will be passed to appropriate agencies for action. COMPLAINTS HANDLING We are committed to delivering a high standard of customer service at all times but in the unlikely event that you have cause for complaint you should in the first instance contact our customer service team on 0203 794 9304, who will try to quickly resolve the issue. If you are still dissatisfied with the response received, you should put your complaint in writing to: The Customer Services Manager, Supercover Insurance Ltd, Xxxxxxxxx Xxxxx, 00 Xxxxxxxxx Xxx, Xxxxxxxx, XX0 0XX or by email to xxxxxxxxxx@xxxxxxxxxxxxxxxxxxx.xxx. You should provide details of your policy and in particular, your policy reference number, to help with the speedy handling of your enquiry. You will receive a response to your complaint with a proposed resolution, within one working day either via telephone or email. In line with the FCA complaint handling procedure, if we are unable to resolve the complaint within the specified timescale or you are still unsatisfied with the proposed resolution, your complaint will be escalated to the Underwriter (UK General Insurance Limited,) of your policy, on your behalf, and a final response issued within 8 weeks from t...
