Outage Types Sample Clauses

Outage Types. The E-Line EVC SLA defines service disruptions as either a Hard Outage or a Service Issue. The service restoration priority determines the ranking of the repair actions against other service related events. A Hard Outage has Priority 1 service restoration priority with the exception of Hard Outages for Off-Net Silver which has Priority 2 Service restoration priority. A Service Issue has Priority 2 Service restoration priority. The E-Line EVC Availability and MTTR Service Level Standards apply only to Hard Outages. RTD, DDR and Frame Jitter apply to Service Issues. Priority 3 and Priority 4 issues do not affect functionality of service and are not eligible for SLA credits. Priority Level Criteria Priority 1 Total loss of Service or degraded Service to the extent that it is unusable by Customer and Customer is prepared to release its Service for immediate testing Priority 2 Degraded Service, however Customer is able to use the Service and is not prepared to release its Service for immediate testing Priority 3 A problem with the Service that does not impact the functionality of the Service; including a single non-circuit specific quality of Service inquiry. Priority 4 Non Service affecting requests (e.g. a Customer request for an incident report) and all other queries not covered by Priority Faults 1 – 3 above. Scheduled maintenance
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Related to Outage Types

  • Service Types Where you are funded for more than one service type under this Activity, and you have met the requirements within one of these service areas, you may shift all or part of any remaining funds to another service type you support under this Activity. You must advise us of resource attributions annually through the Activity Work Plan Report as detailed in Item E.

  • Trunk Types 2.2.1 In interconnecting their networks pursuant to this Attachment, the Parties will use, as appropriate, the following separate and distinct trunk groups:

  • Outages 9.7.1.1 Outage Authority and Coordination. Interconnection Customer and Transmission Owner may each in accordance with Good Utility Practice in coordination with the other Party and Transmission Provider remove from service any of its respective Interconnection Facilities, System Protection Facilities, Network Upgrades, System Protection Facilities or Distribution Upgrades that may impact the other Party’s facilities as necessary to perform maintenance or testing or to install or replace equipment. Absent an Emergency Condition, the Party scheduling a removal of such facility(ies) from service will use Reasonable Efforts to notify one another and schedule such removal on a date and time mutually acceptable to the Parties. In all circumstances, any Party planning to remove such facility(ies) from service shall use Reasonable Efforts to minimize the effect on the other Parties of such removal.

  • Order Types As defined in FAR Part 16, Type of Contracts, all types of Fixed-Price, Cost-Reimbursement, Incentive, Time-and-Materials (T&M), and Labor-Hour (L-H) are permissible for Orders under the Basic Contract. In addition, the Award Term Incentive may be used for Orders under the Basic Contract. Indefinite Delivery, Indefinite Quantity, Blanket Purchase Agreements, and Letter Contracts are not permissible Order types under the Basic Contract. Orders may be multi-year and/or include options as defined in FAR Part 17 and agency-specific FAR Part 17 supplements.

  • Coverage Types (choose all that apply)

  • License Types The following License Types may be offered with respect to individual Software products or product families. Additional license types may be specified with respect to certain products or product groups as set forth in the Product Specific Terms. The License Type will be specified in an LSDA.

  • Other Service Outages If there is a Service outage for any reason, such outage will prevent all Service, including 911 Dialing, from functioning. Such outages may occur for a variety of reasons, including, but not limited to, those reasons described elsewhere in this Agreement.

  • Message Type 7.1.1.1.10 Billing Indicators

  • Service Outages (a) Service Outages Due to Power Failure or Disruption. 911 Dialing does not function in the event of a power failure or disruption. If there is an interruption in the power supply, the Service, including 911 Dialing, will not function until power is restored. Following a power failure or disruption, you may need to reset or reconfigure the Device prior to utilizing the Service, including 911 Dialing.

  • Outages and Interruptions Outages.

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