Priority Level. Priority is determined by understanding the business impact and urgency of an Incident. 'Impact' is a measure of the number of people affected by the Incident.
Priority Level. Depending on degree of concern, age, etc., we may include a priority 1-4 to assist with scheduling work in the future.
Priority Level. Each Incident subject to a Ticket will be assigned a priority level (the “Priority Level” of the Incident) based on the severity of the Incident and the effect of the Incident on the System, Services, and affected End User(s). The initial Priority Level for each Incident will be as specified by the State when making the applicable Request with Contractor. If no Priority Level is provided by the State when making a Request, Contractor will assign a Priority Level to the applicable Incident resulting from the Request based on the following criteria:
Level 1 The System, or any sub-System or function, is totally unusable or unavailable for multiple End Users.
Level 2 The ability to use the System, or a sub-System or Function, is severely limited. Level 3 The System, or a sub-System or Function, is useable, but there is some degradation of a normally provided function. Impact on End Users is significant but not disabling or severe. Level 4 The Error is apparent, but circumvention or alternative is available. Impact on End Users is minimal. If the State disagrees with any Priority Level assigned to any Incident by Contractor, or if the State requires a change in any Priority Level at any time before Resolution of an Incident, the State may request a change to the Priority Level at any time by contacting Contractor, such change effective upon contacting the Contractor.
Priority Level. Error or defect that renders the System or any material portion thereof inoperative, or materially impairs Customer’s use of the System (e.g., all users and functions unavailable) 1 Error or defect that substantially impairs Customer’s use of one or more features or functions of the System (e.g., large number of users or business critical functions affected) 2 Error that has a minimal impact on the performance or operation of the System (e.g., limited number of users or functions affected, business process can continue) 3 Error that has a very limited impact on the performance or operation of the System (e.g., business process can continue; one user affected) 4
Priority Level. High An Error that causes a component of the Software to be severely limited or degraded, significantly affecting the Customer’s business operations and user productivity, and for which the Customer has notbeen able to establish a workaround. Priority Level- Normal An Error that causes the Software to be limited or degraded, and the Customer’s business operations and user productivity can substantially continue or for which the Customer has a workaround or alternative configuration. Priority Level- Low An Error that has no significant adverse effect on a Customer's use of the Software.
Priority Level. The Customer shall assign the priority level based on the Defect’s business impact in accordance with the below. Hours & Days represents business hours and business days.
Priority Level. The items below are future intermunicipal initiatives identified by the municipalities along with the next steps required to explore them. The initiatives are organized by the following Municipal Service Areas (MSAs):
1. Transportation
2. Emergency
3. Solid Waste
4. Water and Wastewater
Priority Level. The level of severity of an Error.
Priority Level. When you open a service request or incident, you may select a priority level ranging from low to high. Failure to follow these guidelines will constitute a violation of our Acceptable Use Policy and may result in termination or excessive use charges on your account. EndLayer schedules services to meet our Service Level Agreement for all clients. Please select the appropriate priority level for your service request or incident. The priority level provides the guaranteed minimum response time. Please note that selecting a Critical priority level for anything other than a system-down/unusable event will result in the incident being treated as a “High” priority request and the “High” priority response time will apply.
I. Support Channels
Priority Level. When you open a service request or incident, you may select a priority level ranging from low to high. The level of the incident will determine our minimum response time as well as a minimum charge against your support plan. Priority level usage guidelines: • Critical – System down or unusable, resolve immediately. • High – Very important, needed today if possible. • Medium – Needed today or tomorrow. • Low – Can wait a few days for resolution. Xxxxxxxx.xxx schedules services to meet our SLA for all clients. Please select the appropriate priority level for your service request or incident. The priority level provides the guaranteed minimum response time.
