Passenger Surveys. The Port, or any firm that the Port has contracted with to perform passenger survey work, shall have the right to enter the Airline's Preferential Space to conduct passenger surveys. The Port, or its representatives, shall not disrupt the passenger enplaning or deplaning processes while conducting any such survey.
Passenger Surveys. Upon Agency request, the Contractor shall assist in conducting passenger surveys. Agency will provide the survey instrument to the Contractor, analyze the survey results, and provide results and analysis to the Contractor. Surveys will be used to assess overall service quality and performance, user satisfaction, Contractor performance, and more. Contractor shall make every effort to ensure surveys are successful and achieve maximum participation. Contractor shall not conduct surveys without Agency permission.
