PCs, Printers, CCTV Camera and other Peripherals Sample Clauses

PCs, Printers, CCTV Camera and other Peripherals. 1.01 Provide maintenance support for the Computers, Laser Printers / Inkjet Printers / DMP Printers, Scanners & CCTV Camera installed in various departments of National Fertilizers Limited, Nangal as per Format-I. 1.02 The maintenance support will include maintenance of the referred machines as well as replacement of faulty spares & plastic parts for which no separate charges would be paid by NFL. However, items like Printer Head, printer ribbons & other consumable items will not fall under the scope of AMC. 1.03 Removal of virus with the help of antivirus software provided by NFL. 1.04 Backup of data of individual PCs whenever Hard disk requires re-formatting. 1.05 You will have to arrange for cleaning of all the equipment regularly at least once in quarter with cleaning agent (cleaning agent / manpower will be arranged by tenderer) so as to keep all the equipment in a good looking condition by removing spots, if any. 1.06 You will carry out regular preventive maintenance of all the equipment under maintenance contract at least once in a quarter in addition to breakdown support. 1.07 You will carry out installation of Software and other Applications on computers under AMC as and when required. 1.08 Replacement of defective spares would be acceptable of makes as mentioned at Sr.No.4.03. 1.09 If any PC / Printer / Camera / other hardware shall be beyond repair then replacement would be accepted of same make with same configuration or higher. If, due to some reason, the same make is not available, other make of standard company shall be accepted on specific approval of In-charge of IT deptt. 1.10 You will arrange for shifting of PCs / Printers / other peripheral for installation from one location to the other. 1.11 There are some Desktops which are under warranty with the OEM (Item No. 10 of Personal Computers at Format I). For these equipment, the tenderer shall coordinate with the OEM/Supplier to log in complaint and follow up to ensure that the complaint is attended at the earliest. The tenderer shall also provide General System Support like Installation of Office Automation software, Antivirus software, updation of Anitivirus software, configuration of e-mail / Internet Explorer, LAN connectivity, Partitioning of Hard Disc / Formatting and re-installation of OS etc.
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