Common use of Performance Improvement Clause in Contracts

Performance Improvement. 7.3.1. The Contractor shall submit an annual quality report and quality improvement plan to the Department for approval. The report shall include: 7.3.1.1. A description of the techniques used by the Contractor to improve its performance, effectiveness and quality outcomes. This report shall describe the qualitative and quantitative impact the techniques had on quality and the overall impact and effectiveness of the quality assessment and improvement program. 7.3.1.2. A description of past quality assessments and performance improvement activities targeted at creating substantial improvements in the quality and results for the next year. 7.3.1.3. Findings and opportunities for improvement identified in studies, performance outcomes measurements, Member satisfaction surveys and other monitoring quality activities. 7.3.1.4. A description of annual activities related to practice support plans. These practice support activities shall be directed at a majority of the PCMPs in the Contractor’s Region and may range from disseminating practice support resources to its PCMP network to conducting formal training classes for PCMPs. Any data used to drive practice support plans shall be included. 7.3.2. The Contractor shall deliver the Quality Report and Quality Improvement Plan updates to the Department on an annual basis by October 1st of that year. 7.3.2.1. DELIVERABLE: Initial Quality Report and Quality Improvement Plan; Annual Quality Report and Quality Improvement Plan update.

Performance Improvement. 7.3.1. The Contractor shall submit an annual quality report and quality improvement plan to the Department for approval. The report shall include: 7.3.1.1. A description of the techniques used by the Contractor to improve its performance, effectiveness and quality outcomes. This report shall describe the qualitative and quantitative impact the techniques had on quality and the overall impact and effectiveness of the quality assessment and improvement program. 7.3.1.2. A description of past quality assessments and performance improvement activities targeted at creating substantial improvements in the quality and results for the next year. 7.3.1.3. Findings and opportunities for improvement identified in studies, performance outcomes measurements, Member satisfaction surveys and other monitoring quality activities. 7.3.1.4. A description of the annual activities related to practice support plans. These practice support activities shall be directed at a majority of the PCMPs in the Contractor’s Region and may range from disseminating practice support resources to its PCMP network to conducting formal training classes for PCMPs. Any data used to drive practice support plans shall be included. 7.3.2. The Contractor shall deliver the Quality Report and Quality Improvement Plan updates to the Department on an annual basis by October 1st first of that year. 7.3.2.1. DELIVERABLE: Initial Quality Report and Quality Improvement Plan; Annual Quality Report and Quality Improvement Plan update.

Performance Improvement. 7.3.1. The Contractor shall submit an annual quality report and quality improvement plan to the Department for approval. The report shall include: 7.3.1.1. A description of the techniques used by the Contractor to improve its performance, effectiveness and quality outcomes. This report shall describe the qualitative and quantitative impact the techniques had on quality and the overall impact and effectiveness of the quality assessment and improvement program. 7.3.1.2. A description of past quality assessments and performance improvement activities targeted at creating substantial improvements in the quality and results for the next year. 7.3.1.3. Findings and opportunities for improvement identified in studies, performance outcomes measurements, Member satisfaction surveys and other monitoring quality activities. 7.3.1.4. A description of annual activities related to practice support plans. These practice support activities shall be directed at a majority of the PCMPs in the Contractor’s Region and may range from disseminating practice support resources to its PCMP network to conducting formal training classes for PCMPs. Any data used to drive practice support plans shall be included. 7.3.2. The Contractor shall deliver the Quality Report and Quality Improvement Plan updates to the Department on an annual basis by October 1st first of that year. 7.3.2.1. DELIVERABLE: Initial Quality Report and Quality Improvement Plan; Annual Quality Report and Quality Improvement Plan update.