Common use of Periods of Maintenance Service Clause in Contracts

Periods of Maintenance Service. Unless an upgraded contract described in Section 10 is purchased by the Customer, the maintenance services and related telephone triage support set forth in this Agreement entitles the Customer to weekday maintenance service between the hours of 7:30 a.m. and 5:30 p.m. local time, Monday through Friday (Business Days). All response time goals set forth in this Agreement are based on Business Days unless otherwise specified. All triage support and maintenance services exclude Rimage recognized holidays available at xxx.xxxxxx.xxx/xxxxx/xxxxxxxxxxx-xxxxxxxxx. If the Customer requests maintenance service to be performed outside the above hours, such service will be provided at the retail hourly rate then in effect.

Periods of Maintenance Service. Unless an upgraded contract described in Section 10 is purchased by the Customer, the maintenance services and related telephone triage support set forth in this the Agreement entitles the Customer to weekday maintenance service between the hours of 7:30 a.m. and 5:30 p.m. local time, Monday through Friday (Business Days). All response time goals set forth in this Agreement are based on Business Days unless otherwise specified. All triage support and maintenance services exclude Friday, excluding Rimage recognized holidays available at xxx.xxxxxx.xxx/xxxxx/xxxxxxxxxxx-xxxxxxxxx. listed on Exhibit B. If maintenance service is requested by the Customer requests maintenance service to be performed outside the above hours, such service will be provided at the Rimage's retail hourly rate then in effect.

Periods of Maintenance Service. Unless an upgraded contract described in Section 10 is purchased by the Customer, the maintenance services and related telephone triage support set forth in this Agreement entitles the Customer to weekday maintenance service between the hours of 7:30 a.m. and 5:30 p.m. local time, Monday through Friday (Business Days). All response time goals set forth in this Agreement are based on Business Days unless otherwise specified. All triage support and maintenance services exclude Rimage recognized holidays available at xxx.xxxxxx.xxx/xxxxx/xxxxxxxxxxx-xxxxxxxxxxxxx://xxx.xxxxxx.xxx/rimage-recognized-holidays.html. If the Customer requests maintenance service to be performed outside the above hours, such service will be provided at the retail hourly rate then in effect.

Periods of Maintenance Service. Unless an upgraded contract described in Section 10 is purchased by the Customer, the maintenance services and related telephone triage support set forth in this Agreement entitles the Customer to weekday maintenance service between the hours of 7:30 a.m. and 5:30 p.m. local time, Monday through Friday (Business Days). All response time goals set forth in this Agreement are based on Business Days unless otherwise specified. All triage support and maintenance services exclude Rimage Qumu recognized holidays available at xxx.xxxxxx.xxx/xxxxx/xxxxxxxxxxx-xxxxxxxxxxxxx://xxx.xxxx.xxx/qumu-recognized-holidays.html. If the Customer requests maintenance service to be performed outside the above hours, such service will be provided at the retail hourly rate then in effect.

Periods of Maintenance Service. Unless an upgraded contract described in Section 10 is purchased by the Customer, the maintenance services and related telephone triage support set forth in this Agreement entitles the Customer to weekday maintenance service between the hours of 7:30 a.m. and 5:30 p.m. local time, Monday through Friday (Business Days). All response time goals set forth in this Agreement are based on Business Days unless otherwise specified. All triage support and maintenance services exclude Rimage recognized holidays available at xxx.xxxxxx.xxx/xxxxx/xxxxxxxxxxx-xxxxxxxxxxxxx://xxx.xxxxxx.xxx/rimage-recognized-holidays.html. If the Customer requests maintenance service to be performed outside the above hours, such service will be provided at the Rimage's retail hourly rate then in effect.

Periods of Maintenance Service. Unless an upgraded contract agreement described in Section 10 is purchased by the Customer, the maintenance services and related telephone triage support set forth in this Agreement entitles the Customer to weekday maintenance service between the hours of 7:30 a.m. and 5:30 p.m. local time, Monday through Friday (Business Days). All response time goals set forth in this Agreement are based on Business Days unless otherwise specified. All triage support and maintenance services exclude Rimage recognized holidays available at xxx.xxxxxx.xxx/xxxxx/xxxxxxxxxxx-xxxxxxxxx. If the Customer requests maintenance service to be performed outside the above hours, such service will be provided at the retail hourly rate then in effect.