Pets out of control Sample Clauses

Pets out of control. In response to complaints about pet nuisance the Tenancy Management Officer will carry out a home visit within 10 days to establish the nature and extent of the problem. The TMO should arrange a visit immediately where the matter is considered an emergency. E.g. ( Attacks on residents) Tenancy Management Officers who are visiting tenants with aggressive pets will be expected to be aware of their own personal safety. If a pet is not controlled and appears aggressive Tenancy Management Officer should not enter the property The Tenancy Management officer shall send letter PET/1 within 3 days of the aborted visit outlining the tenant’s responsibilities and arrange a further appointment to visit the tenant. Once the extent of the nuisance has been established the TMO shall send letter PET/2 to confirm the outcome of any visits and any agreement made with the tenant. The TMO will at the same time write to the complainant letter PET/3 with feedback on the initial complaint and enclose diary sheets (Existing template document) for recording any further incidents. Where the problem persists the TMO shall invite the tenant into the office to sign an undertaking using DD 057/1 (existing template document) and warn the tenant that any failure to comply with the undertaking will be treated as a breach in the tenant’s obligations under the tenancy agreement. Where the tenant fails to control the offending pet after the undertaking has been signed the Tenancy Management Officer shall commence possession action on the grounds that the tenant has failed to comply with the conditions of the tenancy. The TMO shall follow the procedures for possession proceedings in Appendix 2C of the ASB Work Instructions and refer the matter to the Legal Department to draft a Notice of Seeking Possession . The TMO will need to obtain witness statements from residents where appropriate. The complainant will normally be expected to give evidence in court along with any other witnesses. Officers will also be expected to act as witnesses as appropriate.
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