Prepare for the Call Sample Clauses

Prepare for the Call. You will help the Dell telephone technician serve you better if you have the following information and materials ready when you call: your System’s invoice and serial numbers; service tag number; model and model numbers; the current version of the operating system you are using; and the brand names and models of any peripheral devices (such as a modem) you are using.
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Prepare for the Call. You must have the following information and materials ready when You call the technician: Your system's invoice and serial numbers; the then current Geographic Use Location service tag number for the Hardware; model and model numbers; the current version of the operating environment You are using; and the brand names and models of any peripheral devices (such as a mouse and/or keyboard) You are using.
Sample 1Sample 2See All (4)
Prepare for the Call. Please provide the technician or the customer service representative with your name, company name, and phone number first. This is in case you get disconnected. You will help us serve you better if you have the following information and materials ready when you call: • Your System’s invoice number. • Date of purchase. • Your System’s serial number. • Your System’s model number. • Current version of software you are running. • Description and symptoms of the problem(s). Your System must be located in our database before we can provide you with support; thus, if you do not have your invoice number, we may not be able to locate your unit information immediately, and we may need to call you back.
Sample 1Sample 2
Prepare for the Call. You will help the technician serve you better if you have the following information and materials ready when you call: your Gold Supported System's invoice and serial numbers; service tag number; model and model numbers; the current version of the operating system you are using; and the brand names and models of any peripheral devices (such as a modem) you are using.
Sample 1
Prepare for the Call. You will help the technician serve you better if you have the following information and materials ready when you call: your Invoice and serial numbers; Service Tag number; model and model numbers; the current version of the operating system you are using; and the brand names and models of any peripheral devices (such as a modem) you are using. Instructions In order to receive Silver Support Services, you must fulfill all the customer responsibilities described here and in the applicable Statement of Work. Please be sure you have read and understand all of your obligations. If you do not fulfill each of your responsibilities, then Dell will not be obligated to deliver the Silver Support Service, or there may be an additional charge for those services. Let the technician know what error message you are getting and when it occurs; what you were doing when the error occurred; and what steps you may have already taken to solve the problem. Experience shows that most Silver Supported System problems and errors can be corrected over the phone as a result of close cooperation between the user and the technician. Listen carefully to the technician and follow the technician’s suggestions. Covered Software For Silver Support Services for Covered Software you must confirm that the following conditions are true: a) the situation giving rise to the question is reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals; b) the Covered Software is at the current release level supported by Dell; c) your designated representatives will submit all questions to Dell and have technical knowledge regarding the Covered Software, the hardware system, any other software involved, and in the facts and circumstances surrounding the incident; d) the full system, including software and hardware, is available to your representative and accessible by him or her without limit during any telephone discussions with Dell support personnel; e) your representative will follow the instructions and suggestions of Dell’s support personnel, using the full system. Failure to comply with the foregoing responsibilities for any incident will result in the deduction of one resolution even if the issue is not resolved. UNTIL YOU HAVE COMPLIED WITH THE ABOVE PROCEDURES, DELL CANNOT DISPATCH A SERVICE TECHNICIAN TO PERFORM ONSITE REPAIRS.
Sample 1
Prepare for the Call. You will help the technician serve you better if you have the following information and materials ready when you call: your Printer’s date of shipment located on the invoice, and the printers product ID# and serial #. Explain Your Problem to the Technician. Now you are ready to describe the problem you are having with your Printer. Let the technician know what error message you are getting and when it occurs; what you were doing when the error occurred; and what steps you may have already taken to solve the problem. Cooperate with the Technician to Solve Your Problem. Experience shows that most Printer problems and errors can be corrected over the phone as a result of close cooperation between the user and the technician. Listen carefully to the technician and follow the technician’s suggestions. UNTIL YOU HAVE COMPLIED WITH THE ABOVE PROCEDURES, DELL CANNOT DISPATCH A SERVICE TECHNICIAN TO PERFORM ONSITE REPAIRS. If the technician cannot correct your problem over the phone , the technician will arrange for a service technician to arrive on site next-business-day. . "Type 3" Service Agreements are next-business-day contracts effective from the date of shipment that have a principal period of maintenance ('PPM') of 8:00
Sample 1
Prepare for the Call. You will help the telephone technician serve You better if You have the following information and materials ready when You call: Your System's invoice and serial numbers; service tag number; model and model numbers; the current version of the operating System You are using; and the brand names and models of any peripheral devices (such as a modem) You are using. Please also tell the telephone technician the full address of Your System's location. Prior to requesting service, it is Your responsibility to back up the software and data on Your System's hard disk drive and on any other storage device(s) in the System.
Sample 1
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Prepare for the Call. You will help the telephone technician serve You better if You have the following information and 4. Cooperate with the Telephone Technician to Solve Your materials ready when You call: Your System's invoice and serial numbers; service tag number; model and model numbers; the current version of the operating System You are using; and the brand names and models of any peripheral Problem. Experience shows that most System problems and errors can be corrected over the phone as a result of close cooperation between the user and the telephone technician. Listen carefully to the telephone technician and follow the
Sample 1

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