Customer Service Representative. A. All Customer Service Representatives shall be able to select their jobs in accordance with their job classification (bid) seniority, provided the employee is available to work the job or position within thirty (30) calendar days of the bid. If a representative is out on medical leave at the time of the bid, a doctor’s release stating the employee is likely to be released for duty within 30 days of the start of bid will be required in order to bid. An employee shall exercise their seniority right only once.
B. In the event that the Employer hires more than one Lead Customer Service Representative, the Lead Customer Service Representatives will have separate work shifts from the other Customer Service Representatives. Seniority for bidding on these shifts will be based on length of service as a Lead Custome r Service Representative.
C. The Employer shall post all jobs seven (7) calendar days prior to the start of the general bid selection. The Employer will notify an employee of their appointed bid time of job posting. General bid selections shall be comple xxx at least seven (7) calendar days prior to job implementation. In the event a new shift option needs to be tested, the entire posting, bidding and implementation will be completed in a minimum of seven (7) calendar days.
D. In the event the employee fails to bid at their appointed date and time, the Employer shall assign a bid to the employee. Such assigned bid shall be as similar as possible to the employee's current bid. An employee may bid in person, by signed proxy, or by telephone to the Superv isor of Customer Service.
E. Jobs shall be posted for general bid two (2) times each calendar year . The Employer has the right to schedule additional general bids.
F. If a shift is canceled, the affected employee may displace any other employee with les s seniority.
G. If an employee returns to work who is not eligible to bid at the previous general bid, they may displace any other employee with less seniority. Such returning employee shall be assigned a shift for up to fifteen calendar days or until a displacement bid is completed. Such displacement shall not constitute a general bid as defined in section E. above.
H. If a Customer Service Representative terminates for any reason, all employees with less seniority will be permitted to bid on the vacan cy created. The vacant shift may first however, be assigned to a Customer Service Representative by the Supervisor for up to 30 calendar days. In the eve...
Customer Service Representative. The Employer and the Union agree that the Attendance/Late Report Policy signed on April 24, 1998 November 30, 1999 will remain in effect for Customer Service Representatives.
Customer Service Representative. A. HOURS OF WORK AND MEAL TIMES
1. The work week shall commence at 12:01 AM Sunday and shall end at 12:00 midnight Saturday and contain two (2) scheduled days o ff.
2. Employees shall be paid for all scheduled hours worked and any additional hours worked as requested by the Employer. All regular bid jobs of thirty -eight (38) or more hours per week will be paid a minimum of forty (40) hours. Scheduled meal times wi ll not be less than thirty (30) minutes nor more than sixty (60) minutes.
3. In cases of inclement weather or emergencies, Customer Service Representatives may be required to report to work one hour earlier or stay one hour later than their normal shift.
Customer Service Representative. The general duties of this classification shall include, but not be limited to, being responsible in the operation of the reception and registration areas; handles general clerical duties; deals with all complaints and inquiries by telephone and in person; maintains a high level of cleanliness in the work station and lobby area. Must be accurate in handling and receipting money.
Customer Service Representative. Allied shall employ, at its sole cost and expense, a Customer Service Representative whose primary responsibility shall be to facilitate Allied's performance under this Agreement with respect to day-to-day operational matters. Such person may be given other duties provided they do not prevent his or her ability to perform the foregoing services. Such person shall be available to Sofsource during normal business hours to discuss Allied's performance under this Agreement. If Sofsource, in good faith, becomes dissatisfied with such person, Sofsource may request a substitution and Allied shall comply with such request by appointing a new Customer Service Representative within a reasonable time after such request.
Customer Service Representative. Purchase Order and Sales Contact Email 2 Purchase Order and Sales Contact Phone 2 3 Company Website 4 Entity D/B/A's and Assumed Names 5 Primary Address 2 Primary Address City 7 Primary Address State 2 8 Primary Address Zip 9 Search Words Identifying Vendor Certification of Vendor Residency (Required by the State of Texas)
Customer Service Representative. A person who is trained to lease apartments to qualified prospective Residents, as apartments become vacant throughout the year and trained to assist the Manager in resolving all property and resident issues.
Customer Service Representative. Authorized Distributor shall provide a customer service representative during the hours specified in Exhibit C, Section 6. The customer service representative should be familiar with the Participating Member's account and shall, at a minimum, be able to assist Participating Members with A) Order placement and status of pending orders B) Status and resolution of backorders C) Status of all pertinent account information, including DSO D) Suggested substitutions for backordered products. E) Resolution of delivery issues F) Expediting orders G) Notification of potential backorders. H) Participating Members usage of electronic order entry
Customer Service Representative. 2 (CSR2) Vacancies The District will determine when a CSR2 position is vacant and is to be filled. Promotions to the CSR2 positions will be by the District date of hire seniority from the Substitute CSR2 list of qualified Customer Service
Customer Service Representative. Performs the work normally assigned to Customer Service Representatives of United Airlines including, but not limited to, present duties related to general customer contact, schedule and fare information, ticketing, check-in, load planning, lost and found, airplane boarding, service irregulari- ties and minor claim settlements, as well as such other duties as may be assigned related to aircraft, ramp and cargo handling and the operation of the station and City Ticket Office..
