Priority Levels and Enterprise Support Response times Sample Clauses

Priority Levels and Enterprise Support Response times. Cerbos’ support levels and response times for individual Support Request may vary depending on the severity of the Support Request and the applicable priority level. Customer may include a priority level classification in its Support Request, final classification will however be determined by Cerbos at its sole discretion in accordance with the descriptions below. Cerbos will use commercially reasonable efforts to provide initial responses and recurring updates for individual Support Request within the response times indicated below. Priority Level Priority Description Response times Priority 1 (Immediate) Total malfunction of the SLA Service (or a material part of it) causing serious disruption to normal operational capability. 1 hour Priority 2 (Business Critical) Obvious and serious new flaw in the SLA Service (or a material part of it) e.g., significantly impairs the use by a significant proportion of end users. 4 hours Priority 3 (Serious) Priority 2 incident where there is a software work around available. 8 hours Priority 4 (Normal) Non-material or Service is affected. non-critical functionality of the SLA 2 business days
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Related to Priority Levels and Enterprise Support Response times

  • Staffing Levels to deal with Potential Violence The Employer agrees that, where there is a risk of violence, an adequate level of trained employees should be present. The Employer recognizes that workloads can lead to fatigue and a diminished ability both to identify and to subsequently deal with potentially violent situations.

  • Customer Responsibility You agree that you are responsible for all access to and use of the Service through your account or password(s) and for any fees incurred for the Service, or for software or other merchandise purchased through the Service, or any other expenses incurred in accordance with the terms of this Agreement. You agree that you are responsible for backing up (a) any data you submit, receive or transfer over the Service, including, without limitation, your email; and (b) any data, files, programs, or applications on any device you connect to the Service. You acknowledge that you are aware that content accessible on or through the Service may contain material that is unsuitable for minors (persons under 18 years of age). You agree to supervise usage of your account by minors. You ratify and confirm any obligations incurred by a minor using your account.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Customer Responsibilities Customer shall:

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

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