Priority Description. 1st RFP document and Contractor’s technical proposal (Attachment 1and any addenda. 2nd Scope of Services (Attachment 2). 3rd Fees (Attachment 3). 4th Key Persons (Attachment 4). 5th This document. 6th Federal Transit Administration (FTA) Contract Provisions (Attachment 5). 7th State Contract Requirements (Attachment 6). 8th Disadvantaged Business Enterprise (DBE) Requirements (Attachment 7). 9th Lease Agreement for Paratransit Vehicles (Attachment 8). 10th SEPTA EEO/AA Contractual Requirements (Attachment 9). Attachment Nos. 1 to 9 inclusive, which are identified above, are hereby incorporated into the Agreement and the attachments are deemed to be a part hereof. The ordinal number for each Contract Document indicates its priority over and relationship to other Contract Documents, first (1st) having the highest priority, second (2nd) having the second highest priority and so on. In the event of a conflict between two Contract Documents, the Contract Document with the higher priority of the two governs the Contract Document with the lower priority number of the two. Attachment Nos. 5, 6 and 7 are notices and summaries by SEPTA of the requireme nts that the federal government and Commonwealth impose on contracts that they fund in whole or in part. Contractor acknowledges that Attachment Nos. 5, 6 and 7 do not constitute legal advice by SEPTA thereon. Hence, Contractor, to whatever extent that Contractor deems necessary, must obtain its own legal advice on the requirements.
Priority Description. A The error causes a general production stoppage for all users. If the problem is a priority A problem, Netcompany starts locating the error 4 hours after having received the problem. Netcompany is required to work without undue delay to solve this type of problems, until a solution or workaround has been implemented. At Netcompany's request, the Customer must make the necessary resources available during the period required. The Customer must be kept informed about the progress of the work. B Serious errors, which are errors resulting in a significant decline in production or which make sub-functions inaccessible. If the problem is a priority B problem, Netcompany will start locating the error no later than 8 hours after having received the problem. (Error corrections shall, however, be initiated no later than at the beginning of normal working hours on the following business day, if notice of the error is received at a time which is more than half of the response time before expiry of normal working hours). Netcompany is required to work to solve this type of problems within normal working hours. The Customer must be kept informed about the progress of the work.
Priority Description. 1 high Boolean search (default search) Description: Boolean search allows you to combine words and phrases using the words AND, OR, NOT and NEAR to limit, widen, or define the search. Why is this important? Guided interview feedback: “I think the search interface is one of the most important modules of your application. I want to combine search terms or exclude terms that are not relevant for my investigation. That would help me to exclude ambiguous terms.” Interface element: Search field 2 high Filter for different content types (video, audio, text) Description: Content type filters help the user to narrow down their investigation to a specific content type domain. Why is this important? Guided interview feedback: “Is it feasible to limit the search on video content only? I need a filter or something like that to eliminate text files when I’m looking for video material for vox pops3.” Interface element: A search field and check buttons for all available metadata fields 3 high Search by publishing date Description: The user can limit the time frame (e.g. FROM DD-MM-YYYY TO DD-MM- YYYY) Why is this important? Guided interview feedback: “Your application should provide a search by publishing date function. I don’t want to sift through all available documents of a decade … I want to have the opportunity to narrow down my search on a specific time period.” Example: 3 In broadcasting, vox pop is an interview with members of the general public.
Priority Description. Response time
Priority Description. 1. Maintain an informational flyer which includes all the locations of the three (3) nutrition sites developed by the Division of Senior Services. This flyer is distributed at programs and community events throughout the year.
Priority Description. 1. Provide information and materials regarding emergency preparedness at events and programs, as well as the Division of Senior Services website. An "Emergency Preparedness for Seniors" booklet is posted on the Division website and Register Ready flyers are distributed with Division of Senior Services information at all events. The Sussex County website posts regular articles and information on emergency preparedness, along with providing links to websites that would be beneficial during an emergency. The County's social media outlets also posts related events/issues to the seniors and their caregivers of possible emergency events.
Priority Description. Response time Basic Bronze Silver Gold 1 Critical There is an Incident Priority 1 if the use of the Service or major parts of the Service is completely unavailable or severely restricted for instance due to malfunctions, false work results or response times. <12h during business hours <8h during business hours <2h during business hours <1h during business hours Priority Description Response time
Priority Description. Priority 1 (Critical) An Incident may be considered critical where a VDC Component Service within a Zone is Unavailable as set out in the SLA Annex. Priority 2 (Major) An Incident may be considered major where a VDC Component Service within a Zone is degraded and has a significant impact to the Service but the Service is still Available. Priority 3 (Minor) An Incident may be considered minor where a VDC Component Service within a Zone is degraded but has no significant impact to the Service. Priority 4 (Requests) Any request from a Client for information, advice, standard changes or for access to a Service.
Priority Description. 1st RFP document and Contractor’s technical proposal (Attachment
Priority Description. Critical The system is not functioning at all or the function critical for business is not functioning in the production environment. High An incident of large scope that has a significant impact on the activities and temporary evasion is not possible. Moderate An incident that has a negligible impact on the activities but that does not prevent business functions from being implemented. Low A small incident that has a small impact on the activities or that may be evaded temporarily. Planned An incident that has almost no impact on the activities or that may be evaded temporarily.
