Problem Escalation Contacts Sample Clauses

Problem Escalation Contacts. The Parties will develop a one-page document that will be updated and delivered as the problem escalation contacts are either established or changed. *** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. Execution Copy EXHIBIT H.11 – RECOVERY SERVICES I. Backup /Retention Policy CSG/Customer Responsibilities Responsibility CSG Customer Comments Provide Backup consulting support X Provide supporting hardware, software and personnel X Execute and monitor backup X Schedule backup X Resolve Problems with backup X Store and retain backup inventory and off-site rotation X II. File Restore Policy CSG/Customer Responsibilities Responsibility CSG Customer Comments Submit request for data/file restore X Execute restore procedures with backup media X Notify Customer of restore results X Verify results of restore X Restore requests are made through the Service Desk. Most of the restores are typically completed within ** *****. CSG shall meet the Recovery Time Objectives and Recovery Point Objectives in the three following Recover Timeframes tables (Scenario A, Scenario B, and Scenario C):* *** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. Execution Copy Recovery Timeframes Scenario A – Data Center Intact, system intact & tape on-site System/Data Category Recovery Time Objective Recovery Point Objective ****** *********** ** ***** **** ** **** ********** ******** *********** (** **) *** ***** ***** ******** *** ********* ** ***** **** ** **** Example: Should three GBs of financial data be lost, CSG’s recovery time objective would be 12 hours (3 GB x 4 hours = 12). Scenario B – Data Center Intact, system intact & tape off-site System/Data Category Recovery Time Objective (by GB) Recovery Point Objective ****** *********** ** ***** **** ** **** ********* * ******** *********** *** ***** ***** ******** *** ********* ** ***** **** ** **** Scenario C – Data Center unavailable; requires off site recovery System/Data Category Recovery Time Objective (time between disaster and functional system recovery) Recovery Point Objective ****** *********** *** ***** (******** *********** *****) ***** ******** *** ********* * ******** *********** ** – ** **** (******** *********** *****) ***** ******** *** ********* *** ***** (******** *********** *****) ***** ******** *** *NOTE - ***** ****** ***** are retained for ** ****, and are then erased. ******* ****** ***** are re...
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Related to Problem Escalation Contacts

  • TAX ESCALATION 32.01 Tenant shall pay to Landlord, as Additional Rent, tax escalation in accordance with this Article:

  • Escalation If such good faith negotiations do not resolve the Dispute, then the matter, upon written request of either Company, will be referred for resolution to representatives of the parties at a senior level of management of the parties pursuant to the procedures set forth in Section 8.02(a) of the Separation Agreement.

  • Dispute Escalation In the event of a Dispute between the Parties, the Parties will first attempt to resolve such dispute by negotiation and consultation between themselves or the JSC. In the event that such dispute is not resolved on an informal basis within [***] days from receipt of the written notice of a Dispute, any Party may, by written notice to the other, have such dispute referred to the Executive Officers (or their designees, which designee is required to have decision-making authority on behalf of such Party), who will attempt to resolve such Dispute by negotiation and consultation for a [***] day period following receipt of such written notice.

  • Service Level Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A.

  • Asset Review Process Limitations The Asset Representations Reviewer will have no obligation:

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Root Cause Analysis Upon Vendor's failure to provide the Services in accordance with the applicable Service Levels (for any reason other than a Force Majeure Event) Vendor will promptly (a) perform a root-cause analysis to identify the cause of such failure, (b) provide Prudential with a report detailing the cause of, and procedure for correcting, such failure, (c) obtain Prudential's written approval of the proposed procedure for correcting such failure, (d) correct such failure in accordance with the approved procedure, (e) provide weekly (or more frequent, if appropriate) reports on the status of the correction efforts, and (f) provide Prudential with assurances satisfactory to Prudential that such failure has been corrected and will not recur.

  • Review Process Limitations The Asset Representations Reviewer will have no obligation:

  • Research Analyst Independence The Company acknowledges that the Underwriters’ research analysts and research departments are required to be independent from their respective investment banking divisions and are subject to certain regulations and internal policies, and that such Underwriters’ research analysts may hold views and make statements or investment recommendations and/or publish research reports with respect to the Company and/or the offering that differ from the views of their respective investment banking divisions. The Company hereby waives and releases, to the fullest extent permitted by law, any claims that the Company may have against the Underwriters with respect to any conflict of interest that may arise from the fact that the views expressed by their independent research analysts and research departments may be different from or inconsistent with the views or advice communicated to the Company by such Underwriters’ investment banking divisions. The Company acknowledges that each of the Underwriters is a full service securities firm and as such from time to time, subject to applicable securities laws, may effect transactions for its own account or the account of its customers and hold long or short positions in debt or equity securities of the companies that may be the subject of the transactions contemplated by this Agreement.

  • Project Description The Project Description may be changed from time to time by, or with the consent of, the Company provided that any such change shall also be filed with the Issuer and provided further that no change in the Project Description shall materially change the function of the Project Facilities unless the Trustee shall have received (i) an Engineer's certificate that such changes will not impair the significance or character of the Project Facilities as Pollution Control Facilities and (ii) an Opinion of Bond Counsel or ruling of the Internal Revenue Service to the effect that such amendment will not adversely affect the exclusion of interest on the Bonds from gross income for federal income tax purposes.

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