Common use of Process and Procedures Clause in Contracts

Process and Procedures. Service Provider’s responsibilities include: 1. Follow established Change Management Process and Policies, which include for the following: 1.1. Handling unauthorized change. 1.2. Standard change documentation. 1.3. Communicate the Change Management process with appropriate stakeholders and provide appropriate training. 1.4. Prioritization of change. 1.5. Categorization of change. 1.6. Classification of risk associated with change. 1.7. Definition and handling of Emergency Changes, including requirements for documentation, approval, planning, review, etc. 1.8. Assessment of Changes (methods, tools, etc. based on category and priority and using standard tools such as a Change Risk and Prioritization Matrix). 1.9. Creation and use of Change Models for repetitive Changes to improve the efficiency and effectiveness of the Change process. 1.10. Approval of change – including levels of authorization, methods of approval documentation, etc.