Product Certification and Inspection Clause Samples

Product Certification and Inspection. Q Associates reserves the right to conduct a certification inspection, which is an onsite physical inspection of Product performed prior to commencement of the Service and Software Subscription hereunder to determine whether the Product is in good operating condition when Customer: (1) changes the Product(s) configuration or location; (2) allows support to lapse and wants to re-engage support for the Product(s); or (3) did not purchase Service and Software Subscription when initially procuring the Products. Customer shall inform Q Associates in writing prior to making any changes to the Product configuration(s) or location(s). Q Associates shall then confirm whether the Service and Software Subscription shall be available for the new configuration or location within fifteen (15) Business Days of receipt of the notification from Customer. Customer acknowledges that any configuration or location changes may change the service level available for the Product(s) and may affect service level pricing. If Customer fails to inform Q Associates of configuration or location changes as required herein, Q Associates shall not be obligated to provide support for the Product(s). If, during the certification inspection, Q Associates determines that the Product is in need of repair because it has not been adequately maintained, Q Associates shall provide the Customer with an estimated cost to perform the repairs. Customer shall be charged certification labour, materials, t ravel and accommodation expenses, if travel is needed, for certification. Certification charges shall be invoiced at Q Associates then-current rate(s). Repairs must be completed before the initiation of the Service and Software Subscription.