Program Fix Service Sample Clauses

Program Fix Service. If the Licensed Property as furnished and without Customer modification fails to function due to an error in the Licensed Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to correct or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Customer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re-created with an unaltered version of the Licensed Property. Error verifications shall be conducted at Customer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide to AvePoint any data, configuration information, and copies of all programs used by Customer in making its determination that an error exists. Notification to AvePoint and subsequent follow-up shall be conducted through AvePoint’s Call Center Support.
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Program Fix Service. If the Licensed Property as furnished and without Customer modification fails to function due to an error in the Licensed Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to correct or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Customer. AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re-created with an unaltered version of the Licensed Property. Error verifications shall be conducted at Customer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide to AvePoint any data, configuration information, and copies of all programs used by Customer in making its determination that an error exists. Notification to AvePoint and subsequent follow- up shall be conducted through AvePoint’s Call Centre Support. 2.1 Beseitigung von Fehlern. Wenn die LIZENZGEGENSTÄNDE im Lieferzustand, ohne dass der XXXXX Veränderungen daran vorgenommen hat, aufgrund eines Fehlers der LIZENZGEGENSTÄNDE nicht funktionieren und der XXXXX hinreichend geprüft hat, dass die Störung nicht auf eine falsche Eingabe oder Eingabe fehlerhafter Daten oder Bedienfehler seitens des KUNDEN zurückzuführen ist, wird sich AVEPOINT umgehend angemessen bemühen, dem KUNDEN eine geeignete Umgehungslösung oder Programmänderung zur Verfügung zu stellen, um den Fehler zu umgehen oder zu beheben. AVEPOINT hat das Recht, das Vorliegen eines vom KUNDEN gemeldeten Fehlers zu überprüfen. AVEPOINT ist zur Beseitigung eines Fehlers oder Xxxxxxx nicht verpflichtet, wenn sich dieser mit einer unveränderten Version der LIZENZGEGENSTÄNDE nicht reproduzieren lässt. Die Fehlerverifizierung wird nach Xxxx von AVEPOINT am Geschäftssitz des KUNDEN oder dem Geschäftssitz von AVEPOINT vorgenommen. Der XXXXX verpflichtet sich, AVEPOINT alle Daten und Konfigurationsangaben sowie Kopien aller Programme, die der XXXXX bei seiner Feststellung eines Fehlers verwendet hat, zur Verfügung zu stellen. Die Benachrichtigung von AVEPOINT sowie anschließende Folgemitteilungen erfolgen über den Callcenter-Support von AVEPOINT.
Sample 1
Program Fix Service. If the Licensed Property as furnished and without Customer modification fails to function due to an error in the Licensed Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to correct or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Customer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re-created with an unaltered version of the Licensed Property. Error verifications shall be conducted at Customer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide 第 1 条 サポートサービス サポートサービスは、本件顧客が許諾財産✰インストール、コン➚ィグレーション、およびオペレーションに❜いて経験した問題を解決することを目的にしている（「サポートサービス」）。期間中に本件顧客に提供されるサポートサービスは、本件顧客が購入するサポート✰レベルによって決まる（「サポートレベル」または「レベル」）。サポートレベルは、注文書に定められるも✰とし、次✰うちいずれかひと❜✰レベルとする：ベーシック、スタンダードまたはプレミア。サポートレベルは、すべて✰許諾財産に❜いて同じでなければならない。サポートレベルに❜いては以下に記載する。 1.1 プログラム➚ィックスサービス。 提供されたまま✰状態か❜本件顧客による改変が行われていない許諾財産が許諾財産✰エラーが原因で機能せず、かかる不具合が本件顧客による不適切または不完全なデータ入力、あるいはオペレーター✰能力が原因ではないと本件顧客が合理的に判断した場合、AvePoint は、かかるエラーを修正または回避するために、本件顧客に適切な回避策もしくはプログラム変更を提供すべく迅速か❜合理的な努力を行う。AvePoint は、本件顧客が報告したエラー✰ 存在を確認する権利を有し、許諾財産✰無変更バージョンでかかるエラーまたは欠陥が再現できない
Sample 1
Program Fix Service. If the Licenced Property as fur- nished and without Customer modification fails to function due to an error in the Licenced Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to cor- rect or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Cus- tomer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re- created with an unaltered version of the Licenced Property. Error verifications shall be conducted at Cus- tomer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide to AvePoint any data, configuration information, and copies of all programs used by Customer in making its determina- tion that an error exists. When providing such data, configuration information and program copies, Cus- tomer shall not under any circumstances provide per- xxxxx data to AvePoint for the processing of such data on behalf of Customer as defined in Article 28.1 GDPR unless agreed otherwise by way of a separate written agreement between the Parties. Notification to Ave- Point and subsequent follow-up shall be conducted through AvePoint’s Call Centre Support. ment de ces données pour le compte du Client, tel que xx- xxxx à l'article 28.1 du RGPD, sauf accord contraire, via un ac- cord écrit séparé conclu entre les Parties. La notification à AvePoint ainsi que le suivi ultérieur seront réalisées par l’in- termédiaire du centre d’appels d’AvePoint.
Sample 1
Program Fix Service. If the Licenced Property as fur- nished and without Customer modification fails to function due to an error in the Licenced Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to cor- rect or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Cus- tomer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re- created with an unaltered version of the Licenced Property. Error verifications shall be conducted at Cus- tomer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide to AvePoint any data, configuration information, and copies of all programs used by Customer in making its determina- tion that an error exists. Notification to AvePoint and subsequent follow-up shall be conducted through AvePoint’s Call Centre Support.
Sample 1

Related to Program Fix Service

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