Program Fix Service Clause Samples
Program Fix Service. If the Licensed Property as furnished and without Customer modification fails to function due to an error in the Licensed Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to correct or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Customer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re-created with an unaltered version of the Licensed Property. Error verifications shall be conducted at Customer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide to AvePoint any data, configuration information, and copies of all programs used by Customer in making its determination that an error exists. Notification to AvePoint and subsequent follow-up shall be conducted through AvePoint’s Call Center Support.
Program Fix Service. If the Licensed Property as furnished and without Customer modification fails to function due to an error in the Licensed Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to correct or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Customer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re- created with an unaltered version of the Licensed Property. Error verifications shall be conducted at Customer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide to AvePoint any data, configuration information, and copies of all programs used by Customer in making its determination that an error exists. Notification to AvePoint and subsequent follow-up shall be conducted through AvePoint’s Call Center Support. 2.1 Service de correction de programme. Si le Produit sous Licence tel que fourni et sans modification du Client ne fonctionne pas en raison d’une erreur du Produit sous Licence et que le Client a raisonnablement déterminé que la défaillance n’est pas due à une saisie de données ou une opération incorrecte ou défaillante de la part du Client, AvePoint fera une tentative rapide et raisonnable pour fournir au Client une solution de contournement ou une modification de programme adaptée, afin de corriger ou d’éviter cette erreur. AvePoint aura le droit de contrôler l’existence de toute erreur signalée par le Client et AvePoint n’aura aucune obligation de corriger toute erreur ou défaut à moins que l’erreur ou le défaut puisse être recréé avec une version non altérée du Produit sous Licence. Les contrôles des erreurs seront effectués dans les locaux du Client ou d’AvePoint, au choix d'AvePoint. Le Client convient de fournir à AvePoint les données, les informations de configuration et les copies de tous les programmes utilisés par le Client lors de l’identification de l’existence d’une erreur. La notification à AvePoint ainsi que le suivi ultérieur seront réalisés par l’intermédiaire du centre d’appels d’AvePoint.
Program Fix Service. If the Licensed Property as furnished and without Customer modification fails to function due to an error in the Licensed Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to correct or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Customer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re-created with an unaltered version of the Licensed Property. Error verifications shall be conducted at Customer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide 第 1 条 サポートサービス サポートサービスは、本件顧客が許諾財産✰インストール、コン➚ィグレーション、およびオペレーションに❜いて経験した問題を解決することを目的にしている（「サポートサービス」）。期間中に本件顧客に提供されるサポートサービスは、本件顧客が購入するサポート✰レベルによって決まる（「サポートレベル」または「レベル」）。サポートレベルは、注文書に定められるも✰とし、次✰うちいずれかひと❜✰レベルとする：ベーシック、スタンダードまたはプレミア。サポートレベルは、すべて✰許諾財産に❜いて同じでなければならない。サポートレベルに❜いては以下に記載する。 1.1 プログラム➚ィックスサービス。 提供されたまま✰状態か❜本件顧客による改変が行われていない許諾財産が許諾財産✰エラーが原因で機能せず、かかる不具合が本件顧客による不適切または不完全なデータ入力、あるいはオペレーター✰能力が原因ではないと本件顧客が合理的に判断した場合、AvePoint は、かかるエラーを修正または回避するために、本件顧客に適切な回避策もしくはプログラム変更を提供すべく迅速か❜合理的な努力を行う。AvePoint は、本件顧客が報告したエラー✰ 存在を確認する権利を有し、許諾財産✰無変更バージョンでかかるエラーまたは欠陥が再現できない
Program Fix Service. If the Licenced Property as fur- nished and without Customer modification fails to function due to an error in the Licenced Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to cor- rect or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Cus- tomer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re- created with an unaltered version of the Licenced Property. Error verifications shall be conducted at Cus- tomer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide to AvePoint any data, configuration information, and copies of all programs used by Customer in making its determina- tion that an error exists. When providing such data, configuration information and program copies, Cus- tomer shall not under any circumstances provide per- ▇▇▇▇▇ data to AvePoint for the processing of such data on behalf of Customer as defined in Article 28.1 GDPR unless agreed otherwise by way of a separate written agreement between the Parties. Notification to Ave- Point and subsequent follow-up shall be conducted through AvePoint’s Call Centre Support. ment de ces données pour le compte du Client, tel que ▇▇- ▇▇▇▇ à l'article 28.1 du RGPD, sauf accord contraire, via un ac- cord écrit séparé conclu entre les Parties. La notification à AvePoint ainsi que le suivi ultérieur seront réalisées par l’in- termédiaire du centre d’appels d’AvePoint.
Program Fix Service. If the Licenced Property as fur- nished and without Customer modification fails to function due to an error in the Licenced Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to cor- rect or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Cus- tomer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re- created with an unaltered version of the Licenced Property. Error verifications shall be conducted at Cus- tomer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide to AvePoint any data, configuration information, and copies of all programs used by Customer in making its determina- tion that an error exists. Notification to AvePoint and subsequent follow-up shall be conducted through AvePoint’s Call Centre Support.
Program Fix Service. If the Licensed Property as furnished and without Customer modification fails to function due to an error in the Licensed Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to correct or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Customer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re-created with an unaltered version of the Licensed Property. Error verifications shall be conducted at Customer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide to AvePoint any data, configuration information, and copies of all programs used by Customer in making its determination that an error exists. When providing such data, configuration information and program copies, Customer shall not under any circumstances provide personal data to AvePoint for processing purposes unless agreed otherwise by way of a separate written agreement between the Parties. Notification to AvePoint and subsequent follow-up shall be conducted through AvePoint’s Call Center Support. Call Center Support. AvePoint shall provide email, web support ticket, phone, and web conferencing (each a “Support Channel” or “Channel”) based Support Services to Customer according to the Customer’s Support Level. Support Channels and hours shall be provided as per the Support Level table below, where the “Local Office Time” shall be the given time at the nearest appropriate AvePoint office or Call Center designated to provide Support Services to Customer at AvePoint’s discretion, and “Business Days” shall be the days such AvePoint office is opened for regular business per locally accepted businesses practices. SUPPORT PROGRAM FEATURES Support Level Basic Standard Premier Support Channels Email or Web Support Ticket Only Email, Web Support Ticket, Phone and Web Conferencing Email, Web Support Ticket, Phone and Web Conferencing Support Hours Business Days, 7:00 am–7:00 pm Local Office Time Business Days, 7:00 am–7:00 pm Local Office Time 24 hours / day, 7 days / week Email/web support ticket response time Based on Issue Severity Based on Issue Severity Based on Issue Severity, with priority handling within Issue Severity Level As indicated, email and web su...
Program Fix Service. If the Licenced Property as fur- nished and without Customer modification fails to function due to an error in the Licenced Property and Customer has reasonably determined that the failure is not due to incorrect or defective data entry or operator performance by Customer, AvePoint will make a prompt and reasonable attempt to provide Customer with a suitable workaround or program change to cor- rect or avoid such error. AvePoint shall have the right to verify the existence of any error reported by Cus- tomer and AvePoint shall have no obligation to correct any error or defect unless the error or defect can be re- created with an unaltered version of the Licenced Property. Error verifications shall be conducted at Cus- tomer's or AvePoint's place of business, as determined by AvePoint. Customer agrees to provide to AvePoint any data, configuration information, and copies of all programs used by Customer in making its determina- tion that an error exists. When providing such data, configuration information and program copies, Cus- tomer shall not under any circumstances provide per- sonal data to AvePoint for the processing of such data Service de correction de programme. Si le Produit sous Licence tel que fourni et sans modification du Client ne fonc- tionne pas en raison d’une erreur du Produit sous Licence et que le Client a raisonnablement déterminé que la défail- lance n’est pas due à une saisie de données ou une opéra- tion incorrecte ou défaillante de la part du Client, AvePoint fera une tentative rapide et raisonnable pour fournir au Client une solution de contournement ou une modification de programme adaptée, afin de corriger ou d’éviter cette erreur. AvePoint aura le droit de contrôler l’existence de toute erreur signalée par le Client et AvePoint n’aura aucune obligation de corriger toute erreur ou défaut à moins que l’erreur ou le défaut puisse être recréé avec une version non altérée du Produit sous Licence. Les contrôles des erreurs seront effectués dans les locaux du Client ou d’AvePoint, au choix d'AvePoint. Le Client convient de fournir à AvePoint les données, les informations de configuration et les copies de tous les programmes utilisés par le Client lors de l’iden- tification de l’existence d’une erreur. Lors de la fourniture de ces données, des informations de configuration et des co- pies de programmes, le Client ne doit en aucun cas fournir des données personnelles à AvePoint à des fins de traite- on behalf of Customer as defined in A...