Call Centre Support Sample Clauses

Call Centre Support. AvePoint shall provide email, web support ticket, phone, and web conferencing (each a “Support Channel” or “Channel”) based Support Services to Customer according to the Customer’s Support Level. Support Channels and hours shall be provided as per the Support Level table below, where the “Local Office Time” shall be the given time at the nearest appropriate AvePoint office or Call Centre designated to provide support services to Customer at AvePoint’s discretion, and “Business Days” shall be the days such AvePoint office is opened for regular business per locally accepted businesses practices. SUPPORT PROGRAM FEATURES Support Level Basic Standard Premier Support Channels Email or Web Support Ticket Only Email, Web Support Ticket, Phone and Web Conferencing Email, Web Support Ticket, Phone and Web Conferencing Support Hours Business Days, 7:00 am–7:00 pm Local Office Time Business Days, 7:00 am–7:00 pm Local Office Time 24 hours / day, 7 days / week Email/web support ticket response time Based on Issue Severity Based on Issue Severity Based on Issue Severity, with priority handling within Issue Severity Level As indicated, email and web support ticket response times shall be based on Issue Severity Level, as defined in the Email and Web Support Ticket Response Times table below. Such Issue Severity Level shall be assigned by AvePoint at the time of receipt of such email or web support ticket request from Customer per the Issue Description guidelines given in the table below at AvePoint’s sole discretion. AvePoint shall make all commercially reasonable efforts to respond to such support requests within the given Response Time. Requests received from Customers with Premier Level Support Services shall receive priority handling over other requests within a given Issue Severity Level.
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Call Centre Support. AvePoint shall provide email, web support ticket, phone, and web conferencing (each a “Support Channel” or “Channel”) based support services to Customer according to the Customer’s Support Level. Support Channels and hours shall be provided as per the Support Level table below, where the “Local Office Time” shall be the given local time at Customer's place of business, and “Business Days” shall be the days the AvePoint office or Call Centre designated to provide support services to Customer at AvePoint's discretion is opened for regular business per locally accepted businesses practices. 2.2 Callcenter-Support. AVEPOINT erbringt je nach SUPPORT LEVEL des KUNDEN Support-Leistungen für den KUNDEN per E-Mail, Web-Support-Ticket, Telefon und Web-Konferenz (jeweils ein “SUPPORT- KANAL” oder “KANAL”). SUPPORT-KANÄLE und -zeiten bestimmen sich nach der folgenden Tabelle der SUPPORT LEVEL. In der Tabelle bezeichnet “ORTSZEIT” die lokale Uhrzeit am Sitz des KUNDEN, und “GESCHÄFTSTAGE” die Tage, an denen der Standort oder Callcenter von AVEPOINT, der/das nach dem Ermessen von AVEPOINT für die Erbringung der Support Leistungen für den KUNDEN vorgesehen ist, gemäß den ortsüblichen Geschäftspraktiken für den normalen Geschäftsbetrieb geöffnet ist. SUPPORT PROGRAMME FEATURES Support Level Basic Standard Premier Support Channels Email or Web Support Ticket Only Email, Web Support Ticket, Phone and Web Conferencing Email, Web Support Ticket, Phone and Web Conferencing Support Hours Business Days,7:00 am–7:00 pm Local Office Time Business Days,7:00 am–7:00 pm Local Office Time 24 hours / day, 7 days / week Email/web support ticket response time Based on Issue Severity Based on Issue Severity Based on Issue Severity, with priority handling within Issue Severity Level BESCHREIBUNG DES SUPPORT-PROGRAMMS Support Level Basic Standard Premier Support- Kanäle Nur E-Mail oder Web- Support-Ticket E-Mail, Web-Support-Ticket, Telefon und Web-Konferenz E-Mail, Web-Support-Ticket, Telefon und Web-Konferenz Support-Zeiten An GESCHÄFTSTAGEN von 7:00 bis 19:00 Uhr ORTSZEIT An GESCHÄFTSTAGEN von 7:00 bis 19:00 Uhr ORTSZEIT 24 Stunden pro Tag an 7 Tagen pro Woche Reaktionszeit bei Support per E- Mail/Web- Support-Ticket Je nach SCHWERE DES Problems Je nach SCHWERE DES Problems Je nach SCHWERE DES PROBLEMS, mit Vorzugsbehandlung innerhalb des PROBLEMSCHWEREGRADES As indicated, email and web support ticket response times shall be based on Issue Severity Level, as defined in the Email and Web ...
Sample 1See All (4)
Call Centre Support. Service Provider shall operate and maintain a call centre for providing voice, e-mail or combination of support to MMPL Users.
Sample 1

Related to Call Centre Support

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The strategic consulting services (the "Services"): Party A engages Party B to provide to Party A the strategic consulting services specified in Exhibit 1 attached hereto ("Exhibit 1") from the execution date of this Agreement.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

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