Provision of Service Desk Infrastructure Sample Clauses

Provision of Service Desk Infrastructure. We shall provide the enabling technology, software system, or other designated support procedures/processes and related third party technologies that will provide back-end ticketing, a customer- facing knowledge base and related support modules, including access to self-help resources and live support via phone, chat, and web-based submissions, where applicable (“Service Desk Infrastructure”) to Authorized Users designated by you who will become familiar with the Service Desk Infrastructure and work with the Blackboard Service Desk on your behalf to provide the Student Support Services (“Authorized Customer Support Users”) to students, faculty or staff members of yours located at or receiving or providing services through your institution (“Authorized Users”).
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Provision of Service Desk Infrastructure. Blackboard shall make access to the Service Desk Infrastructure available to Authorized Customer Support Users as outlined in this Schedule. Upon execution of this Schedule, Blackboard shall provide the Authorized Customer Support Users with access to one or more of the Blackboard team members who will be responsible for providing Customer with the Support Services.
Sample 1

Related to Provision of Service Desk Infrastructure

  • Provision of Services (a) The HSP will provide the Services in accordance with, and otherwise comply with: the terms of this Agreement, including the Service Plan; Applicable Law; and Applicable Policy.

  • Completion of Services (a) The Customer must:

  • Location of Services Subcontractor will provide the Services at the following address(es): _________________________________________________________________________________________________________________________________________________________.

  • Inspection of Services Subcontractor shall make the Services accessible at all reasonable times for inspection by the Contractor. Subcontractor shall, at the first opportunity, inspect all material and equipment delivered to the job site by others to be used or incorporated in the Subcontractor’s Services and give prompt notice of any defect therein. Subcontractor assumes full responsibility to protect the work done hereunder until final acceptance by the Contractor or any authorized third (3rd) party.

  • Modification of Services Credit Union reserves the right to modify the Service from time to time without making prior notice to Member, provided, however, that Credit Union will give you at least thirty (30) days notice prior to making any modifications to the Service that would materially alter their functionality.

  • Provision of Service NYISO will provide Developer with interconnection service of the following type for the term of this Agreement.

  • Disconnection of Service Customer may discontinue service upon written notification to WALNUT HILL, after which Customer will still be subject to payment of all applicable charges. No initial charges shall be refunded once WALNUT HILL has accepted this contract. WALNUT HILL has the right to discontinue Customer’s service without notice if payment is more than approximately 30 days in arrears, if Customer fails to honor the terms of this agreement, if Customer violates the rules or regulations of the Federal Communications Commission (FCC), or if Customer uses the designated service for unlawful or prohibited purposes. If Customer’s service is disconnected for nonpayment of Customer’s bill, a reactivation fee may apply if the service is resumed. Customer will be liable for any costs (including reasonable attorneys’ fees) relating to collection of the amounts owed. SERVICE LEVEL AGREEMENT Based upon network availability, WALNUT HILL’s High-Speed Internet Service is a “best efforts” service that can provide Downstream speeds ranging from 150 Mbps to 1 GIG Mbps, based upon the package selected by Customer. The actual speeds experienced by customers may vary and depend on several factors, including, but not limited to, customer location, destination on the Internet, traffic on the Internet, interference with a high frequency spectrum on the customer’s telephone line, and other devices that may be attached to the same cable pair. No minimum level of speed is guaranteed.

  • Installation Services 3.1 The Bitstream 2a Service includes a Standard Install as set out below (in each case to the extent that the relevant provisioning works are not already complete for the relevant Service Order).1

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