Quality Assurance Requirements. 1. Contractor shall maintain a log, database, or other records to track individual cases. Such records shall be maintained for a period of three (3) years. 2. Contractor shall tightly control time intervals of when legal papers are picked up from County, when process is served and when forms are returned to County. 3. Contractor shall maintain and provide access to database with real-time case status information for child support cases shall include up-to-date status on individual cases, including but not limited to, the date each Service Package was received, date (s) of attempted service, service results, and type of service performed, (i.e., personal service or substitute service). Contractor shall be expected to provide a continually updated database to County and train staff on the tracking and status process utilized by Contractor.
Appears in 5 contracts
Samples: Contract for Legal Process Services, Contract for Legal Process Services, Contract for Legal Process Services
Quality Assurance Requirements. 1. Contractor shall maintain a log, database, or other records to track individual cases. Such records shall be maintained for a period of three (3) years.
2. Contractor shall tightly strictly control time intervals of when legal papers are picked up from County, when process is served and when forms are returned to County.
3. Contractor shall maintain and provide access to database with real-time case status information for child support cases shall include up-to-date status on individual cases, including but not limited to, the date each Service Package was received, date (s) of attempted service, service results, and type of service performed, (i.e., personal service or substitute service). Contractor shall be expected to provide a continually updated database to County and train staff on the tracking and status process utilized by Contractor.
Appears in 1 contract
Samples: Legal Process Services Contract
Quality Assurance Requirements. 1. Contractor shall must maintain a log, database, or other records to track individual cases. Such records shall will be maintained for a period of three (3) years.
2. Contractor shall must tightly control time intervals of when legal papers are picked up from County, when process is served and when forms are returned to County.
3. Contractor shall must maintain and provide access to database with real-time case status information for child support cases shall include up-to-date status on individual cases, including but not limited to, the date each Service Package was received, date (s) of attempted service, service results, and type of service performed, (i.e., personal service or substitute service). Contractor shall will be expected to provide a continually updated database to County and train staff on the tracking and status process utilized by Contractor.
Appears in 1 contract
Samples: Service Agreement