Quality Monitoring Plan. Grantee shall maintain a Quality Monitoring Plan to monitor the service quality provided by the ADRC staff. The Quality Monitoring Plan must be submitted to HHSC in accordance with Attachment C, Contract Deliverables, of the Grant Agreement for review and approval. Grantee shall maintain a current Quality Monitoring Plan on file and that is available for HHSC review upon request. Any changes to the Quality Monitoring Plan must be submitted to HHSC at least thirty (30) calendar days before a change becomes effective. HHSC may prescribe additional methods for ensuring quality services and Grantee must implement HHSC-directed additions or modifications into the Quality Monitoring Plan. The Quality Monitoring Plan must include:
1. The processes used to assess the overall quality of priorities, activities, and staff and system capacity to accomplish Project performance data for each of the core services provided by ADRC staff, including IR&A, Respite, LCA, Housing Navigator, MIPPA, and Community Outreach and Education services.
2. The process for implementing person-centered assistance and client-directed service concepts and methodologies. ADRC staff must use this approach and encourage it among partner agencies through cross-training and participation in state-level training, as prescribed.
3. The process for assisting individuals with food, cash, and healthcare assistance benefits applications submitted through the “Your Texas Benefits” website.
Quality Monitoring Plan. The State must maintain a quality assurance monitoring plan which at a minimum, includes the following: Quality indicators to be employed to monitor service delivery under the Demonstration and the system to be put in place so that feedback from quality monitoring will be incorporated into the program; quality monitoring surveys, and the monitoring and corrective action plans to be triggered by the surveys; and fraud control provisions and monitoring.
