Reject Interval. Reject Interval is the average reject time from receipt of a Service Request (Local Service Request {LSR}) or Access Service Request {ASR} to the distribution of a Reject. Service requests are considered valid when they are submitted by the Winning Provider and pass edit checks to insure the data received is correctly formatted and complete.
Reject Interval. Definition Reject Interval is the average reject time from receipt of Service Requests [(Local Service Requests (LSRs) or Access Service Requests (ASRs)] to the distribution of a Reject. Service Requests are considered valid when they are submitted by the CLEC and pass edit checks to insure the data received is correctly formatted and complete. Exclusions • Service Requests canceled by CLEC prior to being rejected/clarified. • Fatal Rejects • Designated Holidays are excluded from the interval calculation. • LSRs which are identified and classified as “Projects” • The following hours for Partially mechanized and Non-mechanized LSRs are excluded from the interval calculation: Residence Resale Group – Monday through Saturday 7:00PM until 7:00AM From 7:00 PM Saturday until 7:00 AM Monday Business Resale, Complex, UNE Groups – Monday through Friday 6:00PM until 8:00AM From 6:00 PM Friday until 8:00 AM Monday. Local Interconnection Service Center (LISC) - Monday through Friday 4:30 P.M. until 8:00 A M. From 4:30 P.M.Friday until 8:00 A.M. Monday The hours excluded will be altered to reflect changes in the Center operating hours. The LCSC will accept faxed LSRs only during posted hours of operation. The interval will be the amount of time accrued from receipt of the LSR until normal closing of the center if an LSR is worked using overtime hours. In the case of a Partially Mechanized LSR received and worked after normal business hours, the interval will be set at one (1) minute.
Reject Interval. Definition Reject Interval is the average reject time from receipt of an LSR to the distribution of a Reject. An LSR is considered valid when it is submitted by the CLEC and passes edit checks to insure the data received is correctly formatted and complete. Exclusions • Service Requests canceled by CLEC prior to being rejected/clarified • Designated Holidays are excluded from the interval calculation • LSRs which are identified and classified as “Projects” • The following hours for Partially mechanized and Non-mechanized LSRs are excluded from the interval calculation: Residence Resale Group – Monday through Saturday 7:00PM until 7:00AM From 7:00 PM Saturday until 7:00 AM Monday Business Resale, Complex, UNE Groups – Monday through Friday 6:00PM until 8:00AM From 6:00 PM Friday until 8:00 AM Monday. The hours excluded will be altered to reflect changes in the Center operating hours. The LCSC will accept faxed LSRs only during posted hours of operation. The interval will be the amount of time accrued from receipt of the LSR until normal closing of the center if an LSR is worked using overtime hours. In the case of a Partially Mechanized LSR received and worked after normal business hours, the interval will be set at one (1) minute. • Scheduled OSS Maintenance Business Rules Fully Mechanized: The elapsed time from receipt of a valid electronically submitted LSR (date and time stamp in EDI, LENS or TAG) until the LSR is rejected (date and time stamp or reject in EDI, TAG or LENS). Auto Clarifications are considered in the Fully Mechanized category. Partially Mechanized: The elapsed time from receipt of a valid electronically submitted LSR (date and time stamp in EDI, LENS or TAG) until it falls out for manual handling. The stop time on partially mechanized LSRs is when the LCSC Service Representative clarifies the LSR back to the CLEC via LENS, EDI, or TAG. Total Mechanized: Combination of Fully Mechanized and Partially Mechanized LSRs which are electronically submitted by the CLEC.
Reject Interval. Total Number of LSRs . Total number of LSRs . Total number of Errors . Total number of Errors . State and Region . State and Region -------------------------------------------------------------------------------- Retail Analog/Benchmark: -------------------------------------------------------------------------------- Benchmark is under development. Retail Analog also under development. -------------------------------------------------------------------------------- * greater than ORDERING --------
