Rental Damage Waiver. Guest reservations will include a mandatory Rental Damage Waiver fee which protects you against unintended damage up to $10,000 done to the property. Any intentional damage or amount greater than the covered amount will be the responsibility of the Guest and you authorize HCPL to charge your credit card on file for all such damages.
Rental Damage Waiver. Guest reservations will include a fee for a mandatory Rental Damage Waiver which protects you against unintended damage done to the property. This is not insurance, and the Damage Waiver does not apply to intentional damage done by the Renter or guests, or excessive wear and tear due to parties, smoking, pets, or negligence, nor does it apply to additional cleaning charges due to stains or spills, or fines due to excessive trash, or damage over the amount of $1500. Guest acknowledges that any damage or fines not covered by the Damage Waiver can be charged to the Renter (and the Renter’s card on file). ● Cancellation Policy: Reservations cancelled 31 days or more prior to arrival date are fully refundable minus a $50 service fee. Reservations cancelled 30 days or less are non-refundable unless the property can be rebooked for the same dates of the cancelled reservation. If this occurs, the original reservation will be refunded 100% minus a $50 service fee. HCPL reserves the right to cancel reservations for any reason. ● Reservation Modifications: No credits will be issued to a reservation for deduction of guests, pets, or shortening of rental dates within 30 days of the arrival date of the reservation. Property policies: ● Mechanical issues: Every effort to maintain, clean, and have all mechanical items in top working condition is made. However, sometimes mechanical problems occur (i.e. hot tub, pool, internet, etc.). If you do experience any issues during your stay, please contact HCPL immediately so that repairs can be initiated. Unfortunately, HCPL cannot issue refunds for inoperable equipment.
