Reporting Policies and Procedures Applicable to Technical Support Services and Error Correction Services. In requesting Technical Support Services and Error Correction Services, User will submit such requests in accordance with Service Provider’s current reporting procedures. Maintenance and Support generally will be available during the hours of a.m. to p.m., Time[TO BE COMPLETED BY SOLUTION PROVIDER], Monday through Friday, excluding holidays, or as otherwise provided by Solution Provider to its end users, by on-line connectivity, telephonically or both. In the case of reporting an Error, User will provide Solution Provider with as much information and access to systems as reasonably possible to enable Solution Provider to investigate and attempt to identify and verify the Error. User will work with Solution Provider support personnel during the problem isolation process, as reasonably needed. User will notify Solution Provider of any configuration changes, such as network installation/expansion, Software upgrades, relocations, etc.
Reporting Policies and Procedures Applicable to Technical Support Services and Error Correction Services
