Reporting an Error. 3.2.1 Upon discovery of an Error, Licensee should report the incident via the Micro Focus SupportLine internet or contact the Micro Focus SupportLine Help Desk and provide the following information:
i) Serial number of Maintained Software (if initial contact) or incident number (if subsequent call to a Reported Error). A new incident number will be assigned at the time the incident is reported and provided to the Licensee for future related calls/inquiries;
ii) Licensee information, as needed (name, organization, location, phone number, fax, email);
iii) Full product name and version number of Maintained Software;
iv) Any third party or other environmental information necessary to understand the problem;
v) Description of the problem and steps necessary to recreate the problem, including sample programs, files, etc. as necessary; and
vi) Where appropriate a minimal length of source code program that demonstrates the Reported Error.
3.2.2 Upon receipt of an Error report and the information listed in Clause 3.2.1 above, Micro Focus will attempt to reproduce the Reported Error within a commercially reasonable timeframe. If the Reported Error is confirmed, the Reported Error shall become a Confirmed Error and Micro Focus will use reasonable efforts to provide a Correction. All Errors must be demonstrable on the Reference Environment and Support Services will be provided for the Reference Environment(s) only. If Micro Focus develops, or has previously developed, a Correction for a Confirmed Error and includes, or has included, that Correction within an Update, Micro Focus may, at its option, provide Licensee with only the Update instead of providing the specific Correction. When provided under this Agreement, such Correction or Update will be provided to Licensee without additional charge. Should the situation arise where Micro Focus reasonably determines that for technical reasons a Correction cannot be achieved by Micro Focus using commercially reasonable efforts and/or within a reasonable time, then Micro Focus will notify Licensee of this fact and will work with Licensee to agree on the course of action to be taken.
3.2.3 In the event that Micro Focus is unable to take a Reported Error and reproduce it at Micro Focus’ premises for diagnostic purposes, Licensee may provide Micro Focus with direct access to Licensee's system on which the Reported Error has occurred for the purposes of remote diagnostic efforts to determine the cause. The parties will ensure t...
Reporting an Error. Customer agrees to: (i) provide Memcyco with reasonable detail of the nature of and circumstances surrounding the Error, (ii) provide a contact person with knowledge of the Error and availability to troubleshoot. Customer must first open a support ticket on Memcyco’s website. For Critical Errors Customer must then contact the Memcyco Technical Support by phone at the number indicated below. Please see below for the contact information for Customer Support.
Reporting an Error. The Honoree undertakes to immediately inform the Executor of any error. For this purpose, the Client sends the Contractor an "Error Report", which states:
a) Name of the Customer and technical information about the Customer (phone number, e- mail address, working hours;
b) each available serial number from the defective part of the Services;
c) within reasonable limits, a detailed description of the Error, as well as any information that, in the opinion of the Customer's engineers, will help the Contractor in performing diagnostics ( including, for example, when the problem first appeared, damaged systems, error message, etc.) and d) the date of the Error Report sent to the Performer. The Customer can contact the Contractor with the aim of submitting an Error Report during the following business hours (hereinafter: Business Hours): 09:00-18:00 Data of the performer: E-mail: xxxxxxx@xxxxxx.xx For the purpose of interpretation of the Services provided under this Agreement, Availability is calculated according to the formula presented below: The period of violation is calculated from the moment of submission of the "Error Report", from the moment the Customer reaches the Contractor's e-mail address, which informs about non-compliance with the quality of the above-mentioned Services, in confirmation, presenting the errors to the Contractor until correction. The next presented period is not considered as the period of the Violation. • Non-compliance of the Services with the quality of the services provided due to the exceptional reasons listed in the Agreement, which can be studied at the following link; • The time spent by the Contractor for the removal of errors not mentioned in the Communication by the Contractor.
Reporting an Error. Customer agrees to test and verify, on an isolated development environment, any suspected Errors in the Software. Customer will report suspected Errors with the Software via ClearBlade’s web‐based ticketing system at xxx.xxxxxxx.xxxxxxxxxx.xxx.
Reporting an Error. 3.2.1 Upon discovery of an Error, Licensee should report the incident via the Micro Focus SupportLine internet or contact the Micro Focus SupportLine Help Desk and provide the following information:
i) Serial number of Maintained Software (if initial contact) or incident number (if subsequent call to a Reported Error). A new incident number will be assigned at the time the incident is reported and provided to the Licensee for future related calls/inquiries;
ii) Licensee information, as needed (name, organization, location, phone number, fax, email); iii) Full product name and version number of Maintained Software; iv) Any third party or other environmental information necessary to understand the problem;
