Common use of Resolution of Grievances Clause in Contracts

Resolution of Grievances. Customers can register their grievances through multiple service avenues: • Call our helpline number at 0-000-000-0000 (local call charges apply) • Email us at xxxx.xxxxxxxxxx@xxxxxxx.xxx • Login to online policy account on xxx.xxxxxxx.xxx • SMS SERVICE to 58888 to receive a call back from our Customer Service Representative • Visit any of the nearest Tata AIA Life branches or CAMS Service Centers • Contact your Tata AIA Life Agent / Distributor • Log on to IGMS website xxx.xxxx.xxxx.xxx.xx • Write to us on the following address: Grievance Redressal Department Tata AIA Life Insurance Company Limited - B- wing, 9th Floor, I- Think Techno Campus, Behind TCS, Pokhran Road No.2, Close to Eastern Express Highway, Thane (West) – 400 607, Maharashtra.  We shall acknowledge a customer's grievance within 3 business days by providing the customer with the name of the Grievance Redressal Executive who is responsible to handle the grievance.  We shall provide the customer with an equitable resolution within 2 weeks of receipt of the grievance.  In case customers wishes to contact us during the course of the assessment, they can contact us at any of the above mentioned touch points.  All Tata AIA Life branches have a Grievance Redressal Officer who can be contacted for any support during the grievance redressal process

Resolution of Grievances. Customers can register their grievances through multiple service avenues: • Call our helpline number at 0-000-000-0000 (local call charges apply) • Email us at xxxx.xxxxxxxxxx@xxxxxxx.xxx • Login to online policy account on xxx.xxxxxxx.xxx • SMS SERVICE to 58888 to receive a call back from our Customer Service Representative • Visit any of the nearest Tata AIA Life branches or CAMS Service Centers • Contact your Tata AIA Life Agent / Distributor • Log on to IGMS website xxx.xxxx.xxxx.xxx.xx • Write to us on the following address: Grievance Redressal Department Tata AIA Life Insurance Company Limited - B- wing, 9th Floor, I- I-Think Techno Campus, Behind TCS, Pokhran Road No.2, Close to Eastern Express Highway, Thane (West) – 400 607, Maharashtra.  • We shall acknowledge a customer's grievance within 3 business days by providing the customer with the name of the Grievance Redressal Executive who is responsible to handle the grievance.  • We shall provide the customer with an equitable resolution within 2 weeks of receipt of the grievance.  • In case customers wishes to contact us during the course of the assessment, they can contact us at any of the above mentioned touch points.  • All Tata AIA Life branches have a Grievance Redressal Officer who can be contacted for any support during the grievance redressal process

Resolution of Grievances. Customers can register their grievances through multiple service avenues: • Call our helpline number at 0-000-000-0000 (local call charges apply) • Email us at xxxx.xxxxxxxxxx@xxxxxxx.xxx • Login to online policy account on xxx.xxxxxxx.xxx • SMS SERVICE to 58888 to receive a call back from our Customer Service Representative • Visit any of the nearest Tata AIA Life branches or CAMS Service Centers • Contact your Tata AIA Life Agent / Distributor • Log on to IGMS website xxx.xxxx.xxxx.xxx.xx • Write to us on the following address: Grievance Redressal Department Tata AIA Life Insurance Company Limited - B- wing, 9th Floor, I- Think Techno Campus, Behind TCS, Pokhran Road No.2, Close to Eastern Express Highway, Thane (West) – 400 607, Maharashtra.  • We shall acknowledge a customer's grievance within 3 business days by providing the customer with the name of the Grievance Redressal Executive who is responsible to handle the grievance.  • We shall provide the customer with an equitable resolution within 2 weeks of receipt of the grievance.  • In case customers wishes to contact us during the course of the assessment, they can contact us at any of the above mentioned touch points.  • All Tata AIA Life branches have a Grievance Redressal Officer who can be contacted for any support during the grievance redressal process