Common use of Resources for Assistance Clause in Contracts

Resources for Assistance. If you encounter problems when submitting your application in Xxxxxx.xxx, you must attempt to resolve them by contacting the Xxxxxx.xxx Service Desk at the following: • By e-mail: xxxxxxx@xxxxxx.xxx • By phone: (toll-free) 0-000-000-0000 (1-800-518-GRANTS). The Xxxxxx.xxx Contact Center is available 24 hours a day, 7 days a week, excluding federal holidays. Make sure you receive a case/ticket/reference number that documents the issues/problems with Xxxxxx.xxx. Additional support is also available from the NIH eRA Service desk at: • By e-mail: xxxx://xxxxxx.xxx.xxx/support/index.html • By phone: 000-000-0000 or (toll-free) 0-000-000-0000. (press menu option 6 for SAMHSA). The NIH eRA Service desk is available Monday – Friday, 7 a.m. to 8 p.m. Eastern Time, excluding federal holidays. If you experience problems accessing or using ASSIST (see below), you can: • Access the ASSIST Online Help Site at: xxxxx://xxx.xxx.xxx/erahelp/assist/ • Or contact the NIH eRA Service Desk SAMHSA highly recommends that you submit your application 24-72 hours before the submission deadline. Many submission issues can be fixed within that time and you can attempt to re-submit.

Resources for Assistance. If you encounter problems when submitting your application in Xxxxxx.xxx, you must attempt to resolve them by contacting the Xxxxxx.xxx Service Desk at the following: • By e-mail: xxxxxxx@xxxxxx.xxx • By phone: (toll-free) 0-000-000-0000 (1-800-518-GRANTS). The Xxxxxx.xxx Contact Center is available 24 hours a day, 7 days a week, excluding federal holidays. Make sure you receive a case/ticket/reference number that documents the issues/problems with Xxxxxx.xxx. Additional support is also available from the NIH eRA Service desk at: • By e-mail: xxxx://xxxxxx.xxx.xxx/support/index.html • By phone: 000-000-0000 or (toll-free) 0-000-000-0000. (press menu option 6 for SAMHSA). The NIH eRA Service desk is available Monday – Friday, 7 a.m. to 8 p.m. Eastern Time, excluding federal holidays. If you experience problems accessing or using ASSIST (see below), you can: • Access the ASSIST Online Help Site at: xxxxx://xxx.xxx.xxx/erahelp/assist/ • Or contact the NIH eRA Service Desk SAMHSA highly recommends that you submit your application 24-72 hours before the submission deadline. Many submission issues can be fixed within that time and you can attempt to re-submit.

Resources for Assistance. If you encounter problems when submitting your application in Xxxxxx.xxx, you must attempt to resolve them by contacting the Xxxxxx.xxx Service Desk at the following: • By e-mail: xxxxxxx@xxxxxx.xxx • By phone: (toll-free) 0-000-000-0000 (1-800-518-GRANTS). The Xxxxxx.xxx Contact Center is available 24 hours a day, 7 days a week, excluding federal holidays. Make sure you receive a case/ticket/reference number that documents the issues/problems with Xxxxxx.xxx. Additional support is also available from the NIH eRA Service desk at: • By e-mailTo submit a service request ticket: xxxx://xxxxxx.xxx.xxx/support/index.html • By phone: 000-000-0000 or (toll-free) 0-000-000-0000. (press Press menu option 6 for SAMHSA). The NIH eRA Service desk is available Monday – Friday, 7 a.m. to 8 p.m. Eastern Time, excluding federal holidays. If you experience problems accessing or using ASSIST (see below), you can: • Access the ASSIST Online Help Site at: xxxxx://xxx.xxx.xxx/erahelp/assist/ • Or contact the NIH eRA Service Desk SAMHSA highly recommends that you submit your application 24-72 hours before the submission deadline. Many submission issues can be fixed within that time and you can attempt to re-submit.

Resources for Assistance. If you encounter problems when submitting your application in Xxxxxx.xxx, you must attempt to resolve them by contacting the Xxxxxx.xxx Service Desk at the following: • By e-mail: xxxxxxx@xxxxxx.xxx • By phone: (toll-free) 0-000-000-0000 (1-800-518-GRANTS). The Xxxxxx.xxx Contact Center is available 24 hours a day, 7 days a week, excluding federal holidays. Make sure you receive a case/ticket/reference number that documents the issues/problems with Xxxxxx.xxx. Additional support is also available from the NIH eRA Service desk at: • By e-mailTo submit a service request ticket: xxxx://xxxxxx.xxx.xxx/support/index.html • By phone: 000-000-0000 or (toll-free) 0-000-000-0000. (press Press menu option 6 for SAMHSA). The NIH eRA Service desk is available Monday – Friday, 7 a.m. to 8 p.m. Eastern Time, excluding federal holidays. If you experience problems accessing or using ASSIST (see below), you can: • Access the ASSIST Online Help Site at: xxxxx://xxx.xxx.xxx/erahelp/assist/ • Or contact the NIH eRA Service Desk SAMHSA highly recommends that you submit your application 24-72 hours before the submission deadline. Many submission issues can be fixed within that time and you can attempt to re-submit.