Returns Management Process Sample Clauses

Returns Management Process. 3.1. Faulty units must be returned to the Company or its nominated agent at the Company’s request, after removal by a Company authorised installer.
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Returns Management Process. Faulty units must be returned to the Company or its nominated agent at the Company’s request, after removal by a Company authorised installer. • Any costs for return will be at the Customer's expense via a reputable courier with proof of delivery. • Before return, a Returned Materials Authorisation (RMA) reference number should be obtained from the Company and enclosed with the return. Should the failure be due to a component fault then the faulty component will be replaced and hardware item sent back to the Customer at the Company's expense. The failed component will not be returned to the Customer. • Within this warranty the Company will repair or replace at its option defective parts at no charge, provided the product is returned freight paid. If this warranty clause is activated freight will be refunded. • The Company's warranty is on a “return to base” model.

Related to Returns Management Process

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