Returns Management Process Sample Clauses

Returns Management Process. 3.1. Faulty units must be returned to the Company or its nominated agent at the Company’s request, after removal by a Company authorised installer. 3.2. Any costs for return will be at the Customer's expense via a reputable courier with proof of delivery. 3.3. Before return, a Returned Materials Authorisation (RMA) reference number should be obtained from the Company and enclosed with the return. Should the failure be due to a component fault then the faulty component will be replaced and hardware item sent back to the Customer at the Company's 3.4. Within this warranty the Company will repair or replace at its option defective parts at no charge, provided the product is returned freight paid. If this warranty clause is activated freight will be refunded. 3.5. The Company's warranty is on a “return to base” model. 3.6. If the Customer believes there is a fault with the unit (e.g. arising from installation), the Company will need to establish proof of cause and be given the opportunity to assess the vehicle before any repairs have been affected or costs incurred. If this does not happen, the Company will not be liable for any repairs undertaken.
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Returns Management Process. Faulty units must be returned to the Company or its nominated agent at the Company’s request, after removal by a Company authorised installer.

Related to Returns Management Process

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